Front Office Supervisor: Lead Guest Experience & Team

Radisson Collection; Fujairah; On-site; AED 78,000 - 123,000; Full time

Job summary

Radisson Fujairah is seeking a Front Office Supervisor to lead daily Front Desk operations, ensuring exceptional guest experiences and adherence to brand standards. The role requires strong leadership, excellent communication, and the ability to motivate a team across shifts.

The ideal candidate will have previous Front Office experience with supervisory responsibilities, fluency in English, and a proactive approach to guest satisfaction in a fast-paced hotel environment.

Qualifications

• Front Office experience in a hotel, with supervisory experience preferred.
• Strong leadership and coaching skills.
• Excellent guest service and communication abilities.
• Knowledge of hotel PMS systems is an advantage.
• Well organised with the ability to multitask in a fast-paced environment.
• Fluent in English; additional languages are an advantage.

Responsibilities

• Supervise the daily operation of the Front Desk and ensure exceptional guest service.
• Lead and motivate the Front Office team during assigned shifts.
• Handle guest feedback and resolve concerns efficiently.
• Support the training and development of team members.
• Ensure compliance with Radisson brand standards and hotel procedures.
• Monitor room availability, arrivals and departures to maximise operational efficiency.
• Assist with administrative duties, reporting and shift handovers.

Skills

Leadership

Guest service

Communication

Multitasking

English fluency

Additional languages

Tools

Hotel PMS systems

Job description

Radisson Fujairah is seeking a Front Office Supervisor to lead daily Front Desk operations, ensuring exceptional guest experiences and adherence to brand standards. The role requires strong leadership, excellent communication, and the ability to motivate a team across shifts.

The ideal candidate will have previous Front Office experience with supervisory responsibilities, fluency in English, and a proactive approach to guest satisfaction in a fast-paced hotel environment.