Front Office Supervisor - DoubleTree By Hilton Resort And Spa Marjan Island

Waldorf Astoria Kuwait; Dubai; On-site; AED 60,000 - 100,000; Full time

Benefits offered by this job

Incredible travel perks

Paid parental leave

Crisis concierge

Mental health resources

Job summary

Hilton in Dubai seeks a Front Desk Supervisor to oversee front office operations and uphold the highest standards of guest service. You will lead a team, coordinate with departments, and ensure seamless communication with guests to deliver memorable hospitality experiences.

The role emphasizes training, mentorship, and proactive guest handling, with a focus on up-selling and revenue opportunities while maintaining a warm, professional reception.

Qualifications

• Minimum 2 years' experience as a Front Office Supervisor in a hotel environment.
• Proven leadership and team management skills.
• Strong commitment to delivering exceptional guest experiences.
• Good knowledge of Front Office operations and hotel procedures.
• Relevant hospitality or management qualification is an advantage.

Responsibilities

• Lead Front Desk operations during your shift, ensuring high service standards.
• Keep the team informed about hotel products, services, pricing, promotions, VIP guests and events.
• Develop and support the team through training, teamwork and growth.
• Delight our guests by promptly addressing requests, inquiries and complaints.
• Maximize revenue opportunities through up-selling and promotional initiatives.
• Maintain a welcoming, professional Front Desk aligned with Hilton hospitality norms.

Skills

Front Office ops

Leadership

Guest service

Front Office procedures

Hospitality qualification adv

Job description

Job Description:

Exceptional Hospitality Starts with You

As a Front Desk Supervisor, you will oversee front office operations and ensure seamless communication between guests, the hotel, and various departments. You will lead the team in creating exceptional first impressions and delivering the highest standards of guest service and hospitality.

Responsibilities

Heres what youll do during a typical day:

• Lead Front Desk operations: Supervise Front Desk activities during your shift, ensuring consistently high standards of service.
• Keep the team informed: Ensure Team Members are up to date on hotel products, services, pricing, promotions, VIP guests, and special events.
• Develop and support the team: Monitor appearance, performance, and service standards while promoting training, teamwork, and professional growth.
• Delight our guests: Manage guest requests, inquiries, and complaints promptly and professionally to create memorable experiences.
• Maximize revenue opportunities: Support hotel revenue through effective up-selling and promotional initiatives.
• Maintain professional standards: Ensure the Front Desk is always welcoming, professional, and focused on delivering the light and warmth of hospitality.

Qualifications

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

The following capabilities and qualifications would be advantageous:

• Minimum 2 years' experience as a Front Office Supervisor in a hotel environment
• Proven leadership and team management skills
• Strong commitment to delivering exceptional guest experiences
• Good knowledge of Front Office operations and hotel procedures
• Relevant hospitality or management qualification is an advantage

How We'll Help You Thrive

At Hilton, the hospitality we're known for doesn't end with our guests. We proudly invest in our Team Members' wellbeing, supporting you through all of life's moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:

Incredible travel perks - Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program

Paid parental leave - Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents

Crisis concierge - In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care

Mental health resources - Your wellbeing comes first. Through our Care for All hub, we provide resources to help our Team Members to care for themselves and their loved ones. In many countries, eligible Team Members receive free counseling and support through our Employee Assistance Program (EAP).

*Benefits availability may vary depending on Team Member's location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.