F&B - Host / Hostess

Wynn Al Marjan Island; United Arab Emirates; On-site; AED 70,000 - 100,000; Full time

Benefits offered by this job

Healthcare package

Life insurance

Incentive programs

Leave policy

Job summary

Wynn Al Marjan Island is seeking a Host/Hostess to join the resort’s Food & Beverage team. The role involves warmly greeting guests, managing reservations, and providing precise information on hours, dress code, menus, and policies.

Fluency in English plus another language is preferred, with at least one year of guest-service experience in a luxury setting. The position supports daily operations across departments and offers an attractive AED salary, healthcare, life insurance, and leave

Qualifications

• Minimum 1 year of customer service experience in a luxury hotel or high-end restaurant.
• Fluency in English and at least one other language as per guest demographics.
• Experience as a Host/Hostess, Receptionist, Guest Relations, or similar role is preferred.

Responsibilities

• Welcome guests warmly and professionally according to service standards.
• Manage reservations accurately using the restaurant reservation system (Seven Rooms).
• Respond to reservation inquiries via phone, email, or other channels.
• Record guest details including contact info, dietary requirements, seating preferences, and allergies.
• Coordinate with restaurant management, service, culinary, bar, and security teams to support daily operations.
• Provide clear information on opening hours, dress code, menus, availability, and venue policies.

Skills

Customer service

Multilingual

Communication skills

Team player

Education

High school diploma

Tools

MS Office

RESPak

Seven Rooms

Job description

About Wynn Al Marjan Island:

Wynn Al Marjan Island will be the first integrated resort in the UAE. Set to open in 2027, the resort will be located 50 miles from Dubai International Airport in the emirate of Ras Al Khaimah. The resort will offer 1,530 rooms and suites, 22 restaurants, lounges, and bars, a theater, and a beach club. It will feature multiple swimming and wading pools, water features, a five-star spa, a salon, a shopping promenade, and a celebrations and events center.

About the Position:

Wynn Al Marjan Island is currently seeking a Host/Hostess to join theresort’s Food & Beverage team.

The primary duties and responsibilities of this role are:

• Welcome every guest warmly and professionally in accordance with the venue's established service standards.

• Manage reservations accurately using the designated restaurant reservation system.

• Respond promptly and professionally to reservation enquiries received by telephone, email, or other approved communication channels.

• Record guest details accurately, including contact information, dietary requirements, seating preferences, allergies, and special occasions.

• Assist other operational areas when necessary and when service requirements permit.

• Remain informed about current promotions, seasonal offerings, special events, and entertainment.

• Provide clear and accurate information regarding opening hours, dress codes, location, menu options, availability, and venue policies.

• Follow company procedures regarding lost property, guest privacy, and special access requirements.

• Ensure all guest-facing materials are clean, accurate, and appropriately presented.

• Coordinate closely with the restaurant management, service, culinary, bar, and security teams to support smooth daily operations.

About You:

The ideal candidate for this position will have the following experience and qualifications:

• Minimum of 1-year related customer service experience in a 5-star hotel or equivalent restaurant and possess more than one language proficiency as per guest demographic specific to restaurant.

• Previous experience as a Host/Hostess, Receptionist, Guest Relations Agent, or in a similar customer-facing position is preferred.

• Experience within a luxury hotel, resort, fine-dining restaurant, or high-end hospitality environment is highly desirable.

• High school diploma or equivalent qualification is required.

• Fluent spoken English and one other language as per the guest demographic of the restaurant.

• Knowledge of MS Office; RESPak, Seven Rooms will be preferred.

• Customer service orientated, excellent communication and interpersonal skills, good phone etiquette and salesmanship.

• Well-groomed, confident, friendly and polite.

• Team player who responds quickly to demands and thrives in a high-pressure work environment.

• Able to work independently.

About Wynn Al Marjan Island’s Benefits:

We offer an attractive salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer an excellent leave policy, a healthcare package and as well as life insurance, incentive programs, and other employee benefits. The result is a package that makes this role highly attractive to outstanding applicants seeking a career with Wynn Resorts, among the most renowned and celebrated brands in the global hospitality industry.