Front Office Assistant Manager - Russian Speaker

Hyatt Group; Dubai; On-site; AED 201,000 - 312,000; Full time

Job summary

Hyatt Centric Jumeirah Dubai is seeking a dynamic Assistant Manager – Front Office (Russian Speaker). You will oversee day-to-day Front Office operations, drive guest satisfaction, and uphold Hyatt standards in a fast-paced Dubai setting.

You will lead and coach Front Office colleagues, coordinate VIP and long-stay arrangements, and collaborate with related departments to optimize revenue and service quality. Fluency in Russian and English is required.

Qualifications

• Diploma or Degree in Hospitality Management, Business Administration, or a related field.
• Minimum 3 years of Front Office experience in a hotel, with supervisory exposure.
• Fluency in Russian and English is required.
• Strong knowledge of Front Office operations, guest relations, and room inventory.
• Experience with Opera PMS or similar PMS is preferred.

Responsibilities

• Assist in managing day-to-day Front Office operations to ensure seamless guest service.
• Lead Front Office colleagues, upholding Hyatt brand standards and service levels.
• Handle guest inquiries and complaints with professional service and timely recovery.
• Welcome VIP, long-stay, and special-request guests and coordinate arrangements.
• Monitor arrivals, departures, room allocations, and inventory; manage overbooking situations.
• Ensure VIP rooms and long-stay rooms are prepared and pre-blocked as needed.
• Conduct briefings, coach staff, and support recruitment and performance management.
• Collaborate with Housekeeping, Reservations, Engineering and other departments for smooth operations.

Skills

Russian language

English language

Front Office operations

Leadership

Guest service

Communication

Problem solving

Education

Hospitality management or business administration degree

Tools

Opera PMS

Job description

Hyatt Centric Jumeirah Dubai is seeking a dynamic Assistant Manager – Front Office (Russian Speaker). You will oversee day-to-day Front Office operations, drive guest satisfaction, and uphold Hyatt standards in a fast-paced Dubai setting.

You will lead and coach Front Office colleagues, coordinate VIP and long-stay arrangements, and collaborate with related departments to optimize revenue and service quality. Fluency in Russian and English is required.