Concierge

KERZNER INTERNATIONAL LIMITED; Dubai; On-site; AED 89,000 - 134,000; Full time

Job summary

Kerzner International Limited, at One&Only One Za’abeel in Dubai, seeks a dedicated Concierge to ensure exceptional guest satisfaction and unforgettable experiences. You will lead by serving, coordinate arrivals and departures, arrange transport, and greet VIP guests with a tailored approach.

The ideal candidate has a hospitality background, 1+ year in luxury concierge, strong English and Opera PMS proficiency, and deep knowledge of local attractions.

Qualifications

• Bachelor's degree in hospitality management or related field is required.
• At least 1 year of experience in luxury hotel concierge roles.
• Excellent communication and interpersonal skills.
• Proficiency in Opera PMS and English language.
• Knowledge of local attractions and flexible work hours.

Responsibilities

• Provide high-level concierge service and create memorable guest experiences.
• Coordinate arrivals/departures and arrange transportation (airport transfers, limousines, car rentals).
• Greet VIP guests and deliver personalized attention.
• Knowledge of local attractions and make tailored recommendations.
• Log guest feedback and preferences in systems (ALICE, etc.) and coordinate with relevant departments.
• Support cross-selling of outlets and services to maximize revenue.

Skills

Excellent communication

Interpersonal skills

Opera PMS experience

English proficiency

Education

Bachelor's degree in hospitality management, business administration, or related field

Tools

Opera PMS

Job description

At One amp Only we exist to create joy for our guests through anticipation creativity precision empathy and warmth We tailor every aspect of our guests stay to bring their dreams and desires to life With an atmosphere that s chic but wonderfully unstuffy and a team who are meticulous but warm we seek to exceed our guests expectations at every possible turn Behold the dawn of a new all-encompassing resort experience in Dubai One amp Only One Za abeel A vibrant hub for business a magnetic stage for entertainment and a haven for inner-city wellness this new Dubai resort will be more than a trailblazing icon of the skyline and it will be an utterly unrivalled urban oasis With abundant knowledge and generosity we anticipate our guest s every need and surpass expectations Whether we are designing the perfect family day out or arranging a romantic private dinner we approach everything with imagination to spark a sense of playfulness discovery and adventure This is not simply our job it s our passion

About The Role

As a Concierge in a One amp Only One Za abeel your primary responsibility is to ensure the highest level of guest satisfaction by providing exceptional service and creating everlasting moments and memorable experiences Your role is vital in creating a positive and memorable experience for guests ensuring their needs are met promptly and efficiently You must lead by serving from the heart caring for guests and colleagues maintaining a high standard of service

Key Duties and Responsibilities

Highly skilled personalized service expert dedicated to fulfilling every guest s unique needs and desires ensuring an unforgettable and seamless experience

Handle every type of inquiries that are related to external sources such as shopping itinerary personalization recommendation and arrangement if required

Coordinate and assist with guest arrivals and departures ensuring a smooth and seamless experience

Arrange transportation including airport transfers limousines and car rentals

Handle luggage escort guests to their rooms and provide orientations to hotel facilities and services when required

Personally greet VIP guests and provide them with a heightened level of attention and service

Maintain a comprehensive knowledge of local attractions events restaurants and services to provide accurate recommendations and assistance

Anticipate guests needs and arrange tickets for shows concerts sporting events tours excursions create unique experiences for guests ensuring a seamless and enjoyable itinerary

Handle special requests and arrange personalized amenities for guests such as floral arrangements special occasion celebrations and surprise gifts

Actively manage and record guest preferences and communicate to relative departments making sure they are followed up on and inserted in the appropriate systems ALICE SAGA Opera etc

Directly involved in any projects assigned by the management ensuring completion in a timely manner within the assigned budget

Build strong relationships with guests maintaining a professional and courteous demeanor at all times

Stay connected with regular guests after their stay should they require future bookings

Maintain effective communication channels between each guest and relative departments to ensure guests are well informed and attended Communication channels include personally and digitally using tools such as company smartphones e g GMH and WhatsApp Business

Assist in preparing personalized amenities with assistance of respective departments such as rooms setups for special occasions Honeymoon Babymoon Birthdays Anniversaries etc

In the event of any guest incidents inconveniences attempt to solve each issue and escalated to management when necessary

All guest issues incidents and feedback is logged on ALICE within the same day of occurrence

Maximize revenues through cross selling outlets and services

Minimize the risks of potential financial transaction issues to control cashiering policies and procedures while providing ongoing coaching and training

Follow all internal and local rules policies and regulations relating to financial record keeping money handling and licensing are adhered to including the timely and accurate reporting of financial information

Ensure compliance with the LQA Forbes Standards Being brand ambassador in creating amazing experiences and everlasting memories for the guests

Ensure full knowledge of guest information regarding the property the location local culture arts nature people what is happening in the area etc

Ensure that all internal and local rules policies and regulations relating to financial record keeping money handling and licensing are adhered to including the timely and accurate reporting of financial information

Bachelor's degree in hospitality management, business administration, or a related field.At least one year of experience in a luxury hotel concierge role.Excellent communication and interpersonal skills, with the ability to interact with Guests and staff at all levels.Proficiency in Opera PMSProficiency in English (oral and written), Additional language would be a plus.Extensive knowledge of the local area, including attractions, restaurants, events, and transportation options.Knowledge of relevant regulations and laws related to hotel operations.Ability to work flexible hours, including weekends and holidays.