Front Office Agent

Hope Abilitation Medical Center, LLC; Dubai; On-site; AED 67,000 - 100,000; Full time

Job summary

Hope Abilitation Medical Center, LLC in Dubai is seeking a Front Office Agent to manage the patient journey from initial inquiry through appointments and follow-up. You will handle front-office operations, including patient reception, check-in, check-out, and daily patient coordination with therapists and clinical teams.

Responsibilities include following up on leads, scheduling, managing patient inquiries, and maintaining records to ensure a smooth patient flow and high-quality service in a

Qualifications

• Previous experience in Customer Service, Front Office, Patient Coordination, or Lead Management.
• Healthcare industry experience is preferred.
• Arabic speaker with good English communication skills.
• Strong communication, interpersonal, and problem-solving skills.
• Patient-focused, professional, and empathetic.
• Strong organizational and follow-up skills.

Responsibilities

• Manage the patient journey from initial inquiry through appointments and follow-up.
• Handle front-office operations, including patient reception, check-in, check-out, and daily patient coordination.
• Manage and follow up on leads and referrals to maximize conversion and ensure timely response.
• Schedule and coordinate appointments with therapists and clinical teams.
• Follow up with patients and families regarding appointments, rescheduling, and ongoing services.
• Handle patient inquiries and provide accurate information about clinic services.
• Manage patient complaints and concerns, ensuring timely resolution or escalation.
• Coordinate with therapists and internal teams to ensure smooth patient flow and service delivery.
• Maintain accurate records of leads, referrals, appointments, and patient interactions.
• Support patient retention and maintain a positive patient experience.

Skills

Customer Service

Front Office

Patient Coordination

Lead Management

Job description

Hope Abilitation Medical Center, LLC | Full time

Front Office Agent

Dubai, United Arab Emirates | Posted on 09/16/2026

• Manage the patient journey from initial inquiry through appointments and follow-up.
• Handle front-office operations, including patient reception, check-in, check-out, and daily patient coordination.
• Manage and follow up on leads and referrals to maximize conversion and ensure timely response.
• Schedule and coordinate appointments with therapists and clinical teams.
• Follow up with patients and families regarding appointments, rescheduling, and ongoing services.
• Handle patient inquiries and provide accurate information about clinic services.
• Manage patient complaints and concerns, ensuring timely resolution or escalation.
• Coordinate with therapists and internal teams to ensure smooth patient flow and service delivery.
• Maintain accurate records of leads, referrals, appointments, and patient interactions.
• Support patient retention and maintain a positive patient experience.

Requirements

• Previous experience in Customer Service, Front Office, Patient Coordination, or Lead Management.
• Healthcare industry experience is preferred.
• Arabic speaker with good English communication skills.
• Strong communication, interpersonal, and problem-solving skills.
• Patient-focused, professional, and empathetic.
• Strong organizational and follow-up skills.
• Ability to work in a fast-paced healthcare environment.