Front Desk Supervisor

Swiss Connect Solutions; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A luxury hotel in Jumeirah is seeking an experienced Front Desk Supervisor to lead operations. You will manage a team, handle guest check-ins and complaints, and maintain high service standards. Ideal candidates possess strong leadership and organizational skills. The position offers a competitive salary of AED2500-2700, free accommodation, duty meals, and benefits including visa and medical insurance.

Benefits

Free accommodation

Duty meals

Visa and medical insurance

Qualifications

• Proven experience as a Front Desk Supervisor.
• Excellent communication and leadership skills.
• Flexibility to work various shifts including weekends.

Responsibilities

• Supervise and support front desk staff to maintain high service standards.
• Manage guest/client check-ins and check-outs efficiently.
• Train new front desk employees and conduct performance evaluations.

Skills

Leadership

Customer focus

Problem-solving

Attention to detail

Tools

Front desk management software

MS Office

Job description

Overview

We are seeking an experienced and professional Front Desk Supervisor to lead front desk operations at a prestigious luxury hotel in Jumeirah Dubai. The ideal candidate will be a natural leader, organized and customer-focused with the ability to manage a team and handle daily operational challenges smoothly.

Responsibilities

• Supervise and support front desk staff to maintain high service standards
• Manage guest/client check-ins and check-outs efficiently
• Handle customer inquiries requests and complaints professionally
• Maintain accurate records and reports related to front desk activities
• Coordinate with other departments to ensure smooth operations
• Train new front desk employees and conduct performance evaluations
• Ensure compliance with company policies and safety standards

Requirements

• Proven experience as a Front Desk Supervisor
• Excellent communication leadership and organizational skills
• Strong problem-solving abilities and keen attention to detail
• Proficiency with front desk management software and MS Office
• Professional appearance with a well-groomed and presentable look
• Flexibility to work various shifts including weekends and holidays

Salary and Benefits

Salary: AED2500-2700 plus service charge
Free accommodation
Duty meals
Visa and medical insurance
Work in one of Jumeirah's most prestigious luxury hotels