Front Desk Manager

MENA Partner of Louvre Hotels Group; Dubai; On-site; AED 167,000 - 268,000; Full time

Job summary

MENA Partner of Louvre Hotels Group is seeking a Front Desk Manager to oversee Front Office operations at our Dubai property. You will manage reception activities, ensure smooth end-of-day processes, and generate accurate reports for management.

You will lead a team to deliver outstanding guest service, drive upselling initiatives, and ensure compliance with standards and regulations. The role emphasizes safety, loyalty programs, and strong guest relations.

Qualifications

• Experience managing front desk operations in a hotel or hospitality setting.
• Ability to perform end-of-day procedures and generate accurate reports.
• Ensure adherence to standards, policies, and regulatory requirements.

Responsibilities

• Gather feedback from guests and take prompt action to improve satisfaction.
• Maximize room revenue by upselling and optimizing inventory during high occupancy.
• Promote loyalty programs, F&B events, in-house facilities, and hotel partnerships.
• Lead and mentor the team to deliver exceptional guest service and staff wellbeing.
• Ensure auditing practices and registration checks meet company and government requirements.
• Comply with police requirements for guest information and avoid fines.
• Address guest complaints promptly and maintain strong management-guest relations.
• Demonstrate proficiency in emergency and crisis management, including safety protocols.
• Uphold environmental, health, and safety standards per company policies.

Skills

Guest service leadership

Upselling techniques

Team mentoring

Compliance and reporting

Emergency procedures knowledge

Problem solving

Job description

Job Description:

As a Front Desk Manager, your role encompasses overseeing the Front Office operations with a primary emphasis on the reception area. Your responsibilities include ensuring the efficient completion of end-of-day procedures and generating accurate reports. Additionally, you may be required to handle other aspects of front desk management to contribute to the overall success of the hotel.

Key Job Responsibilities:

• Gather feedback and preferences from guests regarding hotel services, ensuring prompt action is taken to enhance guest satisfaction.

• Maximize room revenue by effectively implementing upselling strategies within specified guidelines, optimizing room inventory utilization, particularly during high occupancy periods.

• Actively participate in the promotion and sale of the companys loyalty program, food and beverage events, in-house facilities, and partnerships with hotel affiliates.

• Lead and mentor the team to achieve the highest levels of exceptional guest service and colleague satisfaction, adhering to corporate and property standards and policies.

• Ensure accounting and auditing practices align with company and governmental requirements, conducting audits and reviewing registration cards before forwarding them to accounts.

• Prioritize compliance with police requirements for guest information, minimizing the risk of fines and ensuring adherence to provided standards.

• Address guest complaints promptly, fostering smooth relationships between management and guests by resolving issues and responding to requests or queries promptly.

• Demonstrate proficiency in emergency procedures and general crisis management, including fire and emergency protocols, and ensure all team members prioritize guest and colleagues safety.

• Uphold environmental, health, and safety standards in alignment with organizational policies.

• Adhere to the company’s environmental, health, and safety procedures and policies.