Front Desk Experience Lead – Guest Service

AccorHotel; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hospitality group based in Dubai is seeking a Front Office Supervisor to lead the front desk and guest services team. The role involves ensuring smooth operations, delivering exceptional guest experiences, and addressing guest concerns promptly. The ideal candidate possesses strong communication skills, a service-oriented attitude, and experience in hospitality management. Fluency in English and German is required, with additional languages being an advantage. This is a full-time on-site position.

Qualifications

• Experience in customer service or hospitality required.
• Preferred experience in a leadership role within a front office or guest services.
• Fluency in English and German; additional languages are a plus.

Responsibilities

• Supervise front office operations ensuring smooth checkin/checkout.
• Provide friendly service tailored to guest needs.
• Handle guest concerns and complaints promptly.

Skills

Customer service

Leadership

Communication

Problem-solving

Detail-oriented

Adaptability

Tools

Opera

Office software

Job description

A leading hospitality group based in Dubai is seeking a Front Office Supervisor to lead the front desk and guest services team. The role involves ensuring smooth operations, delivering exceptional guest experiences, and addressing guest concerns promptly. The ideal candidate possesses strong communication skills, a service-oriented attitude, and experience in hospitality management. Fluency in English and German is required, with additional languages being an advantage. This is a full-time on-site position.