Freezone Customer Support Specialist

Tafaseel Group; Ajman; On-site; AED 55,800 - 89,280; Full time

Job summary

A leading customer service provider in Ajman is seeking a highly motivated Call Center Agent. The ideal candidate will have at least 3 years of experience in customer service within a Freezone environment, excellent communication skills in English, and the ability to handle customer inquiries and complaints with professionalism. This role involves managing inbound and outbound calls, providing accurate information, and collaborating with internal teams to enhance service delivery.

Qualifications

• Minimum of 3 years in a customer service or call center role.
• Proven experience working in a Freezone environment.
• Excellent communication skills in English; Arabic is a plus.

Responsibilities

• Handle inbound and outbound customer calls efficiently.
• Provide accurate and valid information to clients.
• Address customer inquiries and complaints with professionalism.
• Maintain records of customer interactions and feedback.

Skills

Customer service experience

Communication skills in English

Problem-solving skills

Interpersonal skills

Ability to work under pressure

Multilingual capabilities

Tools

MS Office

CRM systems

Job description

A leading customer service provider in Ajman is seeking a highly motivated Call Center Agent. The ideal candidate will have at least 3 years of experience in customer service within a Freezone environment, excellent communication skills in English, and the ability to handle customer inquiries and complaints with professionalism. This role involves managing inbound and outbound calls, providing accurate information, and collaborating with internal teams to enhance service delivery.