Food & Beverage Hostess

Fairmont Hotels & Resorts; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A dynamic urban hospitality venue in Dubai is seeking a Food & Beverage Hostess. In this role, you will greet guests warmly, manage reservations, and provide exceptional service while ensuring a tidy environment. The ideal candidate thrives under pressure and brings a positive energy to the team. This position offers a chance to create memorable experiences for every guest.

Qualifications

• Energetic and friendly personality to connect with guests.
• Ability to thrive under pressure during busy service.
• Meticulous attention to detail is essential.

Responsibilities

• Greet every guest with friendliness and professionalism.
• Manage reservations and seating arrangements effectively.
• Present menus and highlight specials to guests.

Skills

Connecting with people

Handling busy service

Attention to detail

Strong work ethic

Team player

Protecting sensitive information

Job description

Overview

Company Description: Mama Shelter is part of Ennismore, a creative hotel group rooted in cultures and destinations, with a global portfolio of brands. Ennismore is a joint venture with Accor, founded in 2021.

Founded in 2008 by Serge Trigano and his sons Jérémie and Benjamin, Mama Shelter creates living spaces and a daily director. These are atypical places where everyone feels at home, blending influences, freedoms, sensations and emotions. We offer guests a joyful atmosphere and exceptional service at an affordable price. Mama Shelter is about more than rooms and restaurants; it is a dynamic vibe and urban refuge that is welcoming, stylish, and energetic. Our mission is to bring little moments of happiness to people. Our growth supports strong career paths through internal development and international mobility, not strictly dependent on diplomas or years of experience. We are committed to diversity and inclusion; our advertisements are gender-neutral, using masculine wording to lighten the text where applicable.

Job Title: Food & Beverage Hostess – Mama Shelter Dubai

Responsibilities

• Warm Welcomes Only: Greet every guest with friendliness, professionalism, and Mama’s signature good vibes.
• Seating Superhero: Manage reservations, waitlists, and seating arrangements to keep flow smooth and guests happy.
• Menu Maven: Present menus, highlight specials, and answer guest questions with confidence and charm.
• Guest Happiness Guru: Handle requests with care and go above and beyond to make moments feel special.
• Problem-Solver Extraordinaire: Address concerns with grace or connect guests with the right teammate to maintain a seamless experience.
• Style Meets Standards: Keep the host stand, entrance, and dining areas tidy, sparkling, and inviting.
• The Flow Keeper: Coordinate with servers and kitchen to ensure smooth service rhythm.
• Above & Beyond: Provide extra touches—refilling water, delivering menus, or helping out as needed.
• Safety First: Uphold health, safety, and cleanliness guidelines in accordance with Mama standards.

Qualifications

• You love connecting with people: Your energy shines from the first hello.
• You thrive under pressure: Can handle busy service while staying cool and delivering excellence.
• Attention to detail: No napkin out of place, no order forgotten.
• Integrity: Strong work ethic and honesty, even in busy moments.
• Team player: Believe in teamwork and helping others shine.
• Confidentiality is key: You protect sensitive guest information.

Additional Information

• Your little extras: Reliable and consistent, you follow through on commitments.
• You’re a people person: Positive, approachable vibe for guests and teammates.
• You build connections: Create lasting impressions with guests.
• You light up the room: Positive energy that elevates the team.
• You’re all about the team: Support teammates and foster a family-like atmosphere.

If you’re ready to bring your energy, passion, and smile to Mama Shelter Dubai, we’d love to hear from you. Let’s make every meal a masterpiece and every shift unforgettable.