Food & Beverage Associate

European Association of Zoos and Aquaria; Abu Dhabi; On-site; AED 48,000 - 64,000; Full time

Job summary

Miral Experiences is seeking hospitality professionals to join our on-site F&B team in Abu Dhabi. You will greet guests, take orders, upsell beverages and menu items, and ensure a seamless dining experience across our diverse venues on Yas Island.

A customer-focused attitude and strong teamwork are essential. Essential 1+ year experience in food and beverage, excellent communication, and a proactive approach to service will help you thrive in a dynamic, safety-conscious environment.

Qualifications

• Minimum 1 year food and beverage experience.
• Customer service focus.
• Attention to detail.
• Good communication.
• Teamwork and positive, pro-active attitude.
• Cash handling experience.
• Upselling / Suggestive selling.
• Broad knowledge of food and beverage.
• Willingness to listen, learn and follow instructions.

Responsibilities

• Understand and adhere to company standards and SOPs.
• Display open, cheerful attitude when communicating with guests and colleagues.
• Follow grooming standards and dress codes.
• Represent Miral Experiences professionally to stakeholders.
• Help achieve department and company objectives and KPIs.
• Adhere to UAE laws and Health, Safety & Environmental policies; report safety concerns.
• Engage guests, listen to requests, and upsell beverages and menu items.
• Greet guests on arrival and assist with menu explanations and suggestions.
• Relay food orders to the kitchen and ensure courses are served in sequence.
• Execute restaurant opening and closing procedures according to SOPs.
• Utilise correct serving techniques for all menu items.
• Introduce the waiter/waitress when designated as host.
• Handle guest complaints courteously and apply guest recovery solutions.
• Service tables and maintain a clean, presentable environment.
• Promote products to guests to increase revenue and satisfaction.
• Keep condiment stands stocked and clean; maintain HACCP compliance.
• Operate POS, balance cash, and remit daily sales.
• Attend and complete legally required food safety courses.
• Manage lost & found items per policy.
• Perform additional tasks as assigned by management.

Skills

Customer service

Attention to detail

Communication

Teamwork

Upselling

Cash handling

F&B knowledge

Pro-active

Tools

POS system

Job description

Join us at Miral Experiences!

Miral Experiences is a region’s leader in the management and operation of world-class, award-winning immersive attractions and experiences across Abu Dhabi. Our diverse portfolio includes some of the most iconic entertainment and leisure destinations, including Ferrari World Yas Island Abu Dhabi, Yas Waterworld Yas Island Abu Dhabi, Warner Bros. World™ Yas Island Abu Dhabi, SeaWorld Yas Island Abu Dhabi, CLYMB™ Yas Island Abu Dhabi, and TeamLab. Phenomena Abu Dhabi, and CLYMB™ Abu Dhabi, as well as cultural treasures like Qasr Al Watan.

We specialize in crafting unique experiences that cater to all tastes and ages, delivering a seamless blend of thrills, joy, and discovery. Our attractions are designed to ignite the imagination and create unforgettable memories for visitors from around the world. Whether you're seeking excitement, relaxation, or cultural enrichment, we offer something for everyone.

Key Responsibilities

• To understand and adhere to all company standards, up to and including mission statements, values and standard operating procedures related to your job description.
• To display an open body posture, helpful and cheerful attitude while communicating effectively with our guests and fellow Colleagues in order to support Miral Strategy and Values.
• All colleagues will comply with company grooming standards and dress codes as set out by the company at all times.
• To represent and promote Miral Experiences in a positive manner at all times in order to maintain a professional brand image to all concerned stakeholders.
• To help, collectively to achieve Department and Company objectives, action plans and key performance indicators.
• To enforce and adhere to all UAE laws, Health, Safety & Environmental policies, industry and company rules and regulations, reporting any safety concerns or incidents to management in order to minimize risk and maintain a clean safe and hygienic environment for all Guests and Colleagues
• To engage each Guest as a unique individual and listen attentively to their requests.
• To adhere to all emergency procedures, ensuring Guest safety and participate in an emergency drills and evacuations as necessary.
• To greet Guests as they arrive in accordance to standard operating procedures set out by the company.
• To answer questions regarding the menu and making suggestions regarding food choices by menu location.
• To upsell drinks before meals, side orders that complement the main dishes, and suggesting non - alcoholic beverages or alcoholic beverages including wine.
• To relay food orders to the kitchen and serve courses within sequence as specified by local standard operating procedure.
• To conduct all restaurant opening and restaurant closing procedures according to Pre - Set Standard Operating Procedures as defined by the company.
• To utilize the correct serving techniques for all types of food and beverages offered on the menu in a specific location as set out by standard operating procedures.
• When designated as a host to introduce the waiter/waitress that will be attending to the guests.
• To deal with guest complaints courteously, efficiently and according to company policy and to apply guest recovery solutions.
• To service tables in the restaurant area ensuring a clean and presentable environment for our guests.
• To be fully aware and knowledgeable of all products sold in F&B Outlets in order to promote, suggest and up-sell products to our guests according to standard operating procedures.
• Good Housekeeping - To ensure the condiment stands are kept fully stocked and replenished as required.
• To clean regularly equipment, machinery and dispensers in accordance with outlet checklists and standard operating procedures.
• To sweep /mop floors in the outlet as required in accordance with standard operating procedures.
• To collect stock from the Warehouse and delivering to the outlet as required by team leader, supervisor or manager.
• To actively interact with guests and encourage them to view the restaurant menu, enticing them with offers or promotions in line with company strategy.
• To seat guests at the table and providing them with a menu and information about the style of service.
• To manage the waiting list should the restaurant become full to capacity,
• To maintain a safe and clean working environment by complying with company rules and HACCP procedures as set out in standard operating procedures.
• Should attend and pass all legally food safety courses (example: Essential Food Safety Training/ EFST).
• To manage lost & found items adhering to company’s lost & found policy.
• To uphold integrity by understanding and adhering to all proper wristbands handling, cash handling and point of sales procedures in order to contribute to the success of the organization.
• To be fully aware and knowledgeable of all products, activities and service sold not only in F&B outlets but overall in order to promote ,suggest and up sell these products to the Guests which will in turn increase revenue, per cap and Guest satisfaction.
• To operate cash register (POS System) in accordance with Standard Operating Procedures.
• To keep the register area neat and stocked with necessary supplies as set out in the standard operating procedures.
• To be responsible for the cash float throughout your shift and ensuring it balances correctly at the conclusion of the shift as set out in the standard operating procedures.
• To be responsible for remitting the daily sales to cash control as set out in the standard operating procedures.
• To adhere to company’s overage & shortage policy as set out in the standard operating procedures.
• To use machinery, equipment or dangerous substances in accordance with training and instruction received as defined as set out in standard operating procedures.
• To assist in other areas of the outlet, such as cleaning-up, shelf stocking, or keeping items displayed in an orderly manner.
• To participate fully in all training and continual assessment projects held by the food and beverage department.
• To perform any additional tasks / duties that are assigned by the management team.

Qualifications & Experience

Essential

• Minimum 1 year food and beverage experience
• Customer service
• Attention to detail
• Good communication
• Teamwork
• Positive, pro-active attitude
• Cash Handling
• Upselling / Suggestive Selling
• Broad food and beverage knowledge
• Desire to listen, learn and follow up on instructions

Desirable

• 1 year experience as a waiter/waitress in 4* Hotel
• Minimum 2 years food and beverage experience
• Banquet trained
• Bilingual (preferably Arabic)

Shape the Future with Us

At Miral Experiences, we don't just create world-class destinations - we create unforgettable memories for our guests and remarkable careers for our people.

From theme parks and attractions to guest services and behind-the-scenes roles, every member of our team plays a part in delivering exceptional experiences. We're driven by passion, powered by innovation, and committed to excellence in everything we do.

We're looking for passionate, driven, and talented individuals who are ready to grow, lead, and make a difference. No matter your background or expertise, there's a place for you at Miral Experiences.