Food and Beverage Supervisor - Isla at Conrad Dubai

Hilton; United Arab Emirates; On-site; AED 70,000 - 110,000; Full time

Job summary

Hilton's Conrad Dubai is seeking a Food and Beverage Supervisor to lead daily outlet operations and inspire the team to deliver seamless dining experiences in line with luxury standards.

You will ensure consistent service, quality, and guest satisfaction while coordinating with culinary partners to optimise guest journeys and revenue opportunities across outlets.

Qualifications

• A passion for spreading the light and warmth of Hospitality.
• Acting with Integrity and always doing the right thing.
• Inspiring others through Leadership.
• A belief that Teamwork drives the best outcomes.
• A sense of Ownership and accountability.
• A focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

Responsibilities

• Oversee daily outlet operations, ensuring seamless service and luxury standards.
• Uphold brand procedures and service expectations while delivering exceptional guest experiences.
• Monitor quality, presentation, and consistency of all food and beverages.
• Coordinate with the culinary team for accurate orders and timely preparation.
• Build guest relationships and handle feedback with professionalism and care.
• Oversee opening, daily operations, and closing procedures for the outlet.
• Guide, motivate, and develop team members to foster accountability and service excellence.
• Conduct daily team briefings and communicate operational updates.
• Monitor performance, provide constructive feedback, and identify improvement opportunities.
• Assist with staff scheduling and deployment to maintain coverage and cost control.

Job description

Exceptional Hospitality Starts with You

Picture yourself brightening someone's day. When you join our hotels team, that's exactly what you'll do every time you come to work!

Job Description

Food and Beverage Supervisor – Isla at Conrad Dubai

As a Food and Beverage Supervisor, you will lead and inspire the team to deliver seamless dining experiences, ensuring exceptional service, consistent quality, and smooth daily operations. Through your passion for hospitality, attention to detail, and commitment to luxury standards, you will create memorable moments for our guests while supporting operational excellence and team success.

You're spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Responsibilities

• Oversee Daily Operations: Supervise and coordinate daily outlet operations, ensuring seamless service delivery and adherence to Conrad Dubai's luxury standards.
• Uphold Service Excellence: Ensure consistent compliance with brand standards, operating procedures, and service expectations while creating exceptional guest experiences.
• Maintain Food and Beverage Quality: Monitor the quality, presentation, and consistency of all food and beverages served, ensuring every detail meets the highest standards.
• Coordinate Seamless Service: Work closely with the culinary team to ensure accurate orders, timely preparation, and smooth communication between the kitchen and service teams.
• Enhance Guest Experiences: Build genuine guest relationships, anticipate individual preferences, and handle feedback or concerns with care, professionalism, and prompt resolution.
• Ensure Operational Readiness: Oversee outlet opening, daily operations, and closing procedures, maintaining an organised and well-prepared environment.
• Lead and Inspire the Team: Guide, motivate, and develop team members, fostering a positive culture of accountability, collaboration, and service excellence.
• Deliver Effective Briefings: Conduct daily team briefings, communicate operational updates, and reinforce service priorities and guest expectations.
• Drive Team Performance: Monitor team performance, provide constructive feedback, and identify opportunities for continuous improvement and development.
• Support Workforce Planning: Assist with staff scheduling and deployment, ensuring adequate operational coverage while maintaining effective labour cost control.
• Strengthen Team Capabilities: Support the onboarding, training, and ongoing development of team members to ensure consistent service standards.
• Build Guest Loyalty: Encourage meaningful guest engagement, gather feedback, and use guest insights to enhance service delivery and create lasting relationships.
• Maximise Revenue Opportunities: Promote menu knowledge, suggestive selling, and upselling techniques to enhance the dining experience and support revenue targets.
• Manage Inventory and Supplies: Monitor stock levels and assist with ordering, receiving, storage, and rotation of food, beverages, and operating supplies.
• Ensure Financial Accuracy: Oversee accurate billing and the proper handling of cash and credit transactions in line with established procedures.
• Control Operational Costs: Monitor wastage, breakage, and consumption, identifying opportunities to improve efficiency and protect profitability.
• Maintain Hygiene and Safety: Ensure compliance with food safety, sanitation, personal hygiene, and workplace health and safety regulations.
• Inspect Outlet Presentation: Conduct regular inspections to maintain impeccable cleanliness, organisation, and presentation across all guest and service areas.
• Safeguard Guest Well-being: Ensure proper food handling, allergen awareness, and attention to special dietary requirements.
• Maintain Outlet Standards: Identify and report maintenance concerns, coordinate follow-up with relevant departments, and ensure the outlet remains in excellent condition.

Qualifications

What It Takes to Make the Stay

At Hilton, our core values are the driving force behind our success and shape the qualities we look for in every team member. As part of the award-winning Conrad Dubai team, you'll bring these values to life through thoughtful service, attention to detail, and memorable experiences that define luxury hospitality.

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

About Us

Join an Award-Winning Workplace Culture

At Hilton, we don't just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we've welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World's Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we're setting new standards for the future of travel.

Whether you're starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog to see why we're more than a great place to stay—we're a great place to work.