Assistant Restaurant Manager - Ballaro at Conrad Dubai

Hilton; Dubai; On-site; AED 180,000 - 280,000; Full time

Benefits offered by this job

Travel perks

Paid parental leave

Crisis concierge

Mental health resources

Job summary

Hilton’s Conrad Dubai is hiring an Assistant Restaurant Manager to support daily operations at Ballaro Restaurant, lead a dedicated team, and ensure top-tier service while maintaining poolside efficiencies.

You will drive guest satisfaction, manage beverage inventory, and uphold safety and brand standards, with opportunities for leadership growth within Hilton's renowned hospitality culture.

Responsibilities

• Oversee Daily Operations: Ensure smooth, efficient pool bar operations while maintaining exceptional service standards and a welcoming poolside atmosphere.
• Lead the Team: Supervise daily shifts, allocate responsibilities, monitor performance, and ensure the team delivers attentive and personalised service.
• Conduct Daily Briefings: Communicate occupancy levels, VIP guests, events, promotions, and operational priorities to prepare the team for service.
• Develop Team Members: Deliver training in beverage knowledge, service techniques, and brand standards while supporting appraisals, performance reviews, and career development.
• Enhance Guest Satisfaction: Handle guest enquiries, feedback, and complaints professionally, resolving concerns promptly and creating memorable poolside experiences.
• Drive Revenue Performance: Maximise revenue through thoughtful upselling, cocktail recommendations, and poolside promotions while supporting budgeting and revenue reporting.
• Manage Beverage Inventory: Monitor stock levels, control beverage costs, minimise waste, and coordinate timely orders with suppliers and the Stores team.
• Maintain Operational Readiness: Ensure the pool bar, service stations, equipment, and surrounding areas are properly prepared, clean, organised, and ready for service.
• Uphold Safety and Compliance: Ensure compliance with health and safety regulations, responsible alcohol service, hygiene standards, COSHH requirements, risk assessments, and audit standards.
• Ensure Accurate Controls: Maintain operational records, stock documentation, cash-handling procedures, and audit records in line with company policies.
• Promote Teamwork and Recognition: Foster a positive working environment through collaboration, motivation, employee recognition, and constructive feedback.
• Support People Management: Address disciplinary matters and team grievances fairly, following company policies and established procedures.
• Collaborate Across Departments: Coordinate with relevant resort departments to ensure seamless poolside operations and a consistent guest experience.
• Maintain Professional Standards: Lead by example in personal grooming, appearance, hygiene, conduct, and adherence to Conrad Dubai’s service expectations.
• Support Restaurant Leadership: Assist the Restaurant Manager in implementing policies and procedures, improving operational performance, and maintaining consistent service delivery.
• Assume Leadership Responsibilities: Deputise for the Restaurant Manager when required, ensuring continuity of operations, sound decision-making, and consistent service excellence.

Job description

Job Identification: 228008

Job Category: Food and Beverage

Job Schedule: Full time

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work!

As an Assistant Restaurant Manager at Conrad Dubai, you will support the daily operations of Ballaro Restaurant, inspire and guide the team, uphold the highest service standards, and create exceptional dining experiences while ensuring smooth and efficient restaurant operations.

Here’s what you’ll do during a typical day as an Assistant Restaurant Manager at Conrad Dubai :

• Oversee Daily Operations:Ensure smooth, efficient pool bar operations while maintaining exceptional service standards and a welcoming poolside atmosphere.
• Lead the Team:Supervise daily shifts, allocate responsibilities, monitor performance, and ensure the team delivers attentive and personalised service.
• Conduct Daily Briefings:Communicate occupancy levels, VIP guests, events, promotions, and operational priorities to prepare the team for service.
• Develop Team Members:Deliver training in beverage knowledge, service techniques, and brand standards while supporting appraisals, performance reviews, and career development.
• Enhance Guest Satisfaction:Handle guest enquiries, feedback, and complaints professionally, resolving concerns promptly and creating memorable poolside experiences.
• Drive Revenue Performance:Maximise revenue through thoughtful upselling, cocktail recommendations, and poolside promotions while supporting budgeting and revenue reporting.
• Manage Beverage Inventory:Monitor stock levels, control beverage costs, minimise waste, and coordinate timely orders with suppliers and the Stores team.
• Maintain Operational Readiness:Ensure the pool bar, service stations, equipment, and surrounding areas are properly prepared, clean, organised, and ready for service.
• Uphold Safety and Compliance:Ensure compliance with health and safety regulations, responsible alcohol service, hygiene standards, COSHH requirements, risk assessments, and audit standards.
• Ensure Accurate Controls:Maintain operational records, stock documentation, cash-handling procedures, and audit records in line with company policies.
• Promote Teamwork and Recognition:Foster a positive working environment through collaboration, motivation, employee recognition, and constructive feedback.
• Support People Management:Address disciplinary matters and team grievances fairly, following company policies and established procedures.
• Collaborate Across Departments:Coordinate with relevant resort departments to ensure seamless poolside operations and a consistent guest experience.
• Maintain Professional Standards:Lead by example in personal grooming, appearance, hygiene, conduct, and adherence to Conrad Dubai’s service expectations.
• Support Restaurant Leadership:Assist the Restaurant Manager in implementing policies and procedures, improving operational performance, and maintaining consistent service delivery.
• Assume Leadership Responsibilities:Deputise for the Restaurant Manager when required, ensuring continuity of operations, sound decision-making, and consistent service excellence.

What It Takes to Make the Stay

At Hilton, our core values are the driving force behind our success and shape the qualities we look for in every team member. As part of the award-winning Conrad Dubai team, you’ll bring these values to life through thoughtful service, attention to detail, and memorable experiences that define luxury hospitality.

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

How We’ll Help You Thrive

At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:

• Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program
• Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
• Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
• Mental health resources – Your wellbeing comes first. Through our Care for All hub, we provide resources to help our Team Members to care for themselves and their loved ones. In many countries, eligible Team Members receive free counseling and support through our Employee Assistance Program (EAP).

*Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands (https://www.hilton.com/en/brands/) , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog (https://jobs.hilton.com/blogs) to see why we’re more than a great place to stay—we’re a great place to work.