Floor Supervisor - COMAL (Mexican concept)

7 Management; Dubai; On-site; AED 67,000 - 100,000; Full time

Job summary

COMAL is seeking a Floor Supervisor to oversee daily front-of-house operations in Dubai. You will ensure smooth service flow, guest satisfaction, staff coordination, and adherence to brand standards while leading the service team on the floor.

The role emphasizes team leadership, coaching, grooming, and clear communication with kitchen, bar, and management to execute service instructions and uphold hygiene and safety expectations.

Qualifications

• Experience as Floor Supervisor or Senior Waiter in hospitality.
• Strong knowledge of service standards and guest handling.
• Leadership and team coordination skills.
• Ability to stay calm under pressure during busy service.
• Excellent communication and problem-solving abilities.
• Professional appearance and positive attitude.
• Preferably Mexican nationals due to concept.

Responsibilities

• Supervises daily service operations to ensure smooth table turnover and coordination between service, bar, and kitchen.
• Maintains brand service standards and handles guest feedback, escalating issues as needed.
• Leads, coaches, and disciplines front-of-house staff during shifts.
• Ensures clear coordination between service, kitchen, bar, and management.
• Monitors hygiene, safety, and compliance, and assists with shift handovers and reporting.

Skills

Floor supervision

Leadership

Guest handling

Service standards

Team coordination

Composure

Communication

Professional appearance

Job description

Company Overview

COMAL takes its name from the traditional Mexican griddle used for centuries to prepare fresh tortillas and other staples of Mexican cuisine. More than just a cooking tool, the comal represents the heart of the Mexican kitchen, where tradition, flavors, and community come together. Rooted in Mexico's rich culinary heritage, COMAL celebrates authentic street food, bold flavors, and the simple joy of sharing good food.

Role Summary

The Floor Supervisor supports in overseeing daily front-of-house operations. The role ensures smooth service flow, high guest satisfaction, staff coordination, and adherence to brand standards while actively leading the service team on the floor.

Key Responsibilities

• Floor Operations & Service Flow: Supervises daily service operations to ensure smooth table turnover, proper sequencing, and efficient coordination between service, bar, and kitchen teams. Actively supports the floor during peak periods.
• Guest Experience & Service Standards: Ensures guests receive a high level of service in line with brand standards. Handles guest feedback and resolves minor complaints promptly, escalating issues to management when required.
• Team Supervision & Support: Guides, assigns, and monitors front-of-house staff during shifts. Provides on-the-job coaching, ensures proper grooming, and supports team discipline and professionalism.
• Coordination & Communication: Acts as a key communication link between the service team, kitchen, bar, and management. Ensures special requests, VIP notes, and service instructions are communicated clearly and executed accurately.
• Compliance & Reporting: Ensures adherence to operational procedures, hygiene standards, and safety guidelines. Assists management with daily checklists, shift handovers, and reporting of incidents or service challenges.

Qualifications/Skills

• Preferably Mexican nationals due to concept
• Previous experience as a Floor Supervisor or Senior Waiter in a hospitality environment
• Strong knowledge of service standards and guest handling
• Leadership and team coordination skills
• Ability to remain calm under pressure and during busy service
• Strong communication and problem-solving skills
• Professional appearance and positive attitude