Floor Supervisor

The Food and Beverage Group; Dubai; On-site; AED 90,000 - 130,000; Full time

Job summary

The Food and Beverage Group seeks a Floor Supervisor / Assistant Outlet Manager in Dubai to supervise the floor during service, lead shifts, and ensure exceptional guest experiences. You will coordinate seating, monitor guest satisfaction, and support the service team with coaching and briefings.

Ideal candidates have 2–4 years in hospitality operations, strong English communication, and familiarity with POS systems.

Qualifications

• 2–4 years’ experience in restaurant or hospitality operations with supervisory responsibility.
• Strong floor operations, guest service, and team coordination.
• Calm handling of guest complaints during busy periods.
• Fluent in English; additional languages are a plus.
• Familiarity with POS systems and cash handling is advantageous.

Responsibilities

• Supervise the floor during service, ensuring smooth guest flow and support for the service team.
• Lead the shift in the Restaurant Manager's absence when required.
• Monitor guest experience, address concerns, and support service recovery.
• Coordinate table management, seating flow, reservations communication, and section balance.
• Conduct shift briefings and communicate priorities to the team.
• Supervise service staff and support training and coaching.
• Ensure cleanliness, grooming, and presentation standards across the outlet.
• Assist opening and closing procedures and cashing-up processes.
• Monitor hygiene and safety compliance on the floor.
• Escalate issues to the manager promptly.

Skills

Floor operations

Guest service

Team coordination

Leadership presence

POS systems

Tools

POS systems

Job description

Role Overview

The Floor Supervisor / Assistant Outlet Manager is responsible for supporting the day-to‑day operation of the outlet, ensuring smooth service flow, strong team coordination, and a consistently high standard of guest experience on the floor. This is a hands‑on operational role focused on shift leadership, floor control, guest satisfaction, team supervision, and maintaining service, cleanliness, and compliance standards throughout trading.

The role acts as a key link between the service team and outlet leadership, helping to drive execution, discipline, and consistency during opening, service, and closing periods.

Key Responsibilities

• Supervise the floor during service, ensuring smooth guest flow, strong coordination, and timely support to the service team.
• Support the Restaurant Manager in the day‑to‑day running of the venue and lead the shift in their absence where required.
• Monitor guest experience closely, handle guest concerns professionally, and support service recovery to maintain high satisfaction levels.
• Coordinate table management, seating flow, reservations communication, and section balance to support efficient service delivery.
• Conduct shift briefings and communicate key operational priorities, reservations, VIPs, menu updates, and service notes to the team.
• Supervise service staff, provide on‑floor direction, and support training, coaching, and performance follow‑up.
• Ensure cleanliness, organisation, grooming, and presentation standards are maintained across the outlet at all times.
• Support opening and closing procedures, cashing‑up processes, stock checks, and daily operational readiness requirements.
• Monitor compliance with hygiene, health and safety, and operational procedures across the floor.
• Escalate operational issues, staffing gaps, guest concerns, and maintenance matters promptly to the relevant manager.

KPIs & Success Metrics

• Smooth service flow and shift execution.
• Guest satisfaction and effective handling of complaints or service issues.
• Team supervision, discipline, and service consistency on the floor.
• Outlet cleanliness, grooming, and compliance with operational standards.

Candidate Requirements

• 2–4 years’ experience in restaurant or hospitality operations, including supervisory or senior floor-level responsibility.
• Strong understanding of floor operations, guest service, reservations flow, and team coordination.
• Confident handling guest complaints, service issues, and busy trading periods in a calm and professional manner.
• Good leadership presence, communication skills, and ability to supervise a front‑of‑house team effectively.
• Familiarity with POS systems, cash handling, and daily shift procedures is an advantage.
• Fluent in English; additional languages are an advantage.