Flight Operations Duty Lead: Coordination & Safety

Flying Seekers; Abu Dhabi; On-site; AED 120,000 - 180,000; Full time

Job description

Description

Jetex is seeking a Duty Officer to join its Operations Department in Abu Dhabi. This is a key role responsible for coordinating all flight-related activities, ensuring that every detail—from permits and ground handling to catering, fueling, and baggage services, is arranged and completed efficiently to support smooth flight operations.

As a Duty Officer, you will manage and supervise the activities of the Flight Coordinators, Operations Coordinator, and Ramp team. You will coordinate services for catering, fueling, and any other arrangements required according to instructions and customer needs. You will review the aircraft handling checklist to ensure that fueling, catering, flight plans, and route details for each flight are updated and completed. Staying updated on roster changes is essential, as well as ensuring that airside vehicles are clean and ready for the arrival or departure of crew and passengers. You will ensure all baggage handling and ground services are completed according to Jetex standards and customer requirements. You will also communicate with internal stakeholders such as Guest Experience, Crew Handling, and Concierge to ensure all requests are fulfilled, and coordinate with airport authorities to confirm that flight plans, landing permits, and routes are approved, relaying all relevant information to the flight crew and customers. You must maintain a high level of customer service, attentiveness, and efficiency while minimizing error rates and ensuring consistent service delivery. The role requires you to ensure the safety of clients, passengers, aircraft, Jetex personnel, equipment, and assets at all times, and follow all safety regulations, company policies, and procedures established by Jetex and Abu Dhabi Airports. You will be responsible for raising any incidents, accidents, close calls, or observations in line with the Incident Management procedure and report daily activities to the FBO Operations Manager. Additional duties may be assigned by the Line Manager, and adherence to documented procedures and proper record-keeping related to your role is expected. As an employee, you are responsible for exercising your duty of care, remaining aware of your health and safety responsibilities, and complying with all organizational policies and procedures.

Requirements

To succeed in this role, applicants must have a diploma or bachelor's degree in aviation or a related field, be fluent in English (both written and verbal), and have a minimum of 4 years of experience in aviation operations. The candidate must have knowledge in aviation operations, flight operations, and aviation regulations, along with a sound understanding of safety requirements and procedures. Awareness of aviation concepts and terminology is also required.