Fitness & Guest Services Concierge

Sofitel; Dubai; On-site; AED 67,000 - 100,000; Full time

Job summary

Sofitel Dubai The Palm is seeking a friendly Fitness Center Guest Services Associate to welcome guests, explain facilities, and assist with class schedules. You will promote services and help guests, while maintaining a pristine environment in a luxury hospitality setting.

You will monitor equipment, assist with memberships or day passes, and coordinate with housekeeping and maintenance to ensure safety, cleanliness, and guest satisfaction in a high-end beachfront resort.

Qualifications

• Previous experience in a customer service role.
• Strong communication and interpersonal skills.
• Basic knowledge of fitness equipment and wellness practices.
• Ability to maintain a clean and organized fitness environment.
• Proficiency in using booking systems or guest management software.

Responsibilities

• Greet and assist guests upon arrival at the fitness center, offering a welcoming and helpful attitude.
• Provide information about the fitness center’s facilities, equipment, services, and class schedules.
• Monitor guest activity to ensure safety and proper use of fitness equipment.
• Assist guests with any fitness-related inquiries, offering basic guidance on equipment usage and fitness programs.
• Maintain cleanliness and organization of the fitness center, including equipment, towels, and locker rooms.
• Ensure that all fitness equipment is in working order, reporting any maintenance issues promptly.
• Handle guest complaints or concerns professionally and ensure guest satisfaction.
• Monitor the overall environment to ensure it is safe, clean, and enjoyable for all guests.
• Promote fitness center services such as personal training, classes, and wellness programs to guests.
• Ensure the fitness center operates in compliance with health and safety regulations.
• Maintain stock of fitness-related products (e.g., towels, water, supplements) and replenish as needed.
• Assist in checking in guests and processing membership or day pass transactions when required.
• Coordinate with housekeeping and maintenance teams to ensure the facility is properly maintained.
• Offer personalized recommendations or services based on guests' fitness interests and needs.

Skills

Customer service

Communication skills

Interpersonal skills

Flexible hours

Education

Fitness/wellness certification (nice to have)

Tools

Booking systems

Job description

Sofitel Dubai The Palm is seeking a friendly Fitness Center Guest Services Associate to welcome guests, explain facilities, and assist with class schedules. You will promote services and help guests, while maintaining a pristine environment in a luxury hospitality setting.

You will monitor equipment, assist with memberships or day passes, and coordinate with housekeeping and maintenance to ensure safety, cleanliness, and guest satisfaction in a high-end beachfront resort.