Fintech Operations Associate – Seller Financing

noon; Dubai; On-site; AED 201,000 - 268,000; Full time

Job summary

Noon is building an ecosystem of digital products and services in the UAE to power everyday life. We are seeking an Operations Associate - Stack to own and improve seller-facing financing operations, ensuring scalable processes, on-time delivery, and strong cross-functional collaboration with Product, Tech, and Finance.

You will design SOPs, improve onboarding and repayment workflows, and deliver data-driven insights to optimize seller experience as Stack scales across products and geographies.

Qualifications

• 1-4 years of relevant Operations/ process-improvement experience.
• Proficiency in Excel and comfort working with operational data, metrics and trackers.
• Ability to write clear, exhaustive and easy to understand SOPs and process documentation.

Responsibilities

• Manage end-to-end seller journeys including onboarding, financing, repayment, and repeat loans with clear ownership of timelines and follow-through.
• Monitor onboarding and repayment SLAs actively to ensure timely resolution of breaches and ageing cases.
• Design and maintain clear, exhaustive process flows and SOPs for standard journeys, edge cases, and new product launches.
• Conduct root-cause analysis on operational failures and seller escalations to drive systemic, corrective actions.
• Partner with Product and Tech teams to automate manual steps and increase workflow scalability.
• Build operational visibility by maintaining clear, data-driven reporting on SLAs and key performance metrics to guide business reviews.

Skills

Seller empathy

Ownership

Problem-solving

Excel proficiency

Stakeholder management

Fintech / lending experience

Job description

Noon is building an ecosystem of digital products and services in the UAE to power everyday life. We are seeking an Operations Associate - Stack to own and improve seller-facing financing operations, ensuring scalable processes, on-time delivery, and strong cross-functional collaboration with Product, Tech, and Finance.

You will design SOPs, improve onboarding and repayment workflows, and deliver data-driven insights to optimize seller experience as Stack scales across products and geographies.