FinOps Expert Solution Architect

Euro Mechanical; Abu Dhabi; Remote; AED 400,000 - 600,000; Full time

Benefits offered by this job

Remote work

Competitive package

Job summary

Euro Mechanical is seeking a FinOps Expert / Solution Architect to own D365 F&O and D365 Sales, ensuring stability and driving improvements. The role is fully remote, collaborating with Finance, Procurement, Projects, Operations and Commercial teams in Abu Dhabi.

You will manage day-to-day support, ticket lifecycles, vendor SLAs, and lead release planning while building internal D365 capability through training and champions. A bachelor’s degree and Dynamics certifications are a plus.

Qualifications

• 5+ years of hands-on D365 F&O across Finance, Projects and SCM.
• Experience with D365 Sales (CRM) incl. pipeline forecasting.
• Techno-Functional Lead or Solution Architect background.
• Dynamics configuration, workflows and troubleshooting.
• Experience with LCS, Azure DevOps and release management.
• Vendor management with SLA-based support.
• Strong written and verbal communication; cross-functional engagement.
• Bachelor's degree in Business/IS/Finance or related field; Dynamics certs a plus.

Responsibilities

• Own day-to-day L1/L2 support for D365 F&O and D365 Sales, delivering quick resolutions.
• Manage ticket lifecycle from intake to closure; coordinate escalations.
• Govern L3 escalations with external vendors; track SLAs and validation.
• Lead incident and problem management to fix recurring issues.
• Coordinate changes and releases, including testing and post-release validation.
• Translate requirements into functional specs, user stories and criteria.
• Build D365 capability through training and a champions network.
• Support access governance and licence cost optimisation.

Skills

D365 F&O

D365 Sales

Techno-Functional

Solution Architect

Azure DevOps

Vendor management

Documentation

Communication

Education

Bachelor's degree

Tools

LCS

Azure DevOps

Job description

FinOps Expert / Solution Architect (Microsoft Dynamics 365)

About Euro Mechanical

Euro Mechanical is an Abu Dhabi-based group with 50 years of history delivering engineering, construction and technical services to the oil and gas and energy sector. As we celebrate our 50th year, we continue to invest in our people, our systems and our digital capability. We are guided by our core beliefs, Proficient, Reliable, Collaborative and Integrity, and we are proud to support Abu Dhabi’s vision of a sustainable, diversified economy.

About the job

We are looking for a FinOps Expert / Solution Architect to own our Microsoft Dynamics 365 Finance & Operations (Finance, Projects and SCM) and D365 Sales platforms. You will be the go-to expert who keeps the system stable, helps our people use it well, and drives continuous improvement across the business. This is a fully remote role, working closely with our Finance, Procurement, Projects & Operations and Commercial teams in Abu Dhabi.

What you will do

• Own day-to-day L1/L2 support for D365 F&O (Finance, SCM, Projects) and D365 Sales, making sure users get quick resolutions and clear guidance
• Manage the full ticket lifecycle, from intake and prioritisation to troubleshooting, resolution and closure
• Govern L3 escalations with our third-party support vendor, tracking SLAs, validating fixes in UAT and making sure root-cause analysis is delivered
• Lead incident and problem management to identify recurring issues and put permanent fixes in place
• Coordinate controlled changes and releases, including impact assessment, testing, release readiness and post-release validation
• Work with business teams to translate requirements into functional specifications, user stories and acceptance criteria
• Build internal D365 capability through training, documentation and a network of D365 Champions and super-users
• Support access and licence governance, aligning permissions to real job needs and helping deliver licence cost optimisation

What you will bring

• At least 5 years of hands-on experience with D365 F&O across Finance, Project Management & Accounting and Supply Chain Management modules
• Working experience with D365 Sales (CRM), including lead and opportunity pipeline, forecasting and activity management
• Experience in a Techno-Functional Lead, Functional Consultant or Solution Architect role
• Hands-on experience with Dynamics configuration, workflows and functional troubleshooting
• Experience with LCS, Azure DevOps and structured release management
• Proven experience managing external vendors and SLA-based support
• Strong communication and documentation skills, with the ability to engage both business and technical teams
• A bachelor’s degree in Business Administration, Information Systems, Finance or a related field
• Microsoft Dynamics certifications (Finance/SCM, Customer Engagement, Solution Architect) are a plus

Why join us

• Join a respected Abu Dhabi company celebrating 50 years in the energy sector
• Work fully remotely from home while playing a central role in a growing organisation
• Take real ownership of a business-critical platform and see the direct impact of your work across the group
• Shape how our people use technology by building our D365 Champions network
• Work in a collaborative, supportive team that values reliability and integrity
• A competitive package and the opportunity to grow with us