FinOps Expert Solution Architect

Euro Mechanical; Abu Dhabi; On-site; AED 180,000 - 320,000; Full time

Job summary

Euro Mechanical seeks an experienced Dynamics 365 professional to lead functional support across F&O and CRM Sales, managing the full ticket lifecycle and driving continuous system improvement.

You will coordinate between business users, IT, and vendors, oversee change and release management, and deliver training to maximize adoption and efficiency in our Abu Dhabi operations.

Qualifications

• Bachelor’s degree in Business Administration, Information Systems, Finance, or a related field.
• 5+ years of Microsoft Dynamics 365 experience in a Techno-Functional Lead, Functional Consultant, or Solution Architect role.
• Hands-on experience with D365 configuration, workflows, and functional troubleshooting.
• Experience with LCS, Azure DevOps, and structured release management.
• Vendor management and SLA-based support experience.

Responsibilities

• Provide L1/L2 functional support for D365 F&O and D365 CRM Sales.
• Manage the full ticket lifecycle, including troubleshooting, resolution, and closure.
• Drive system stability and continuous improvement across D365 modules.
• Support change and release management, including testing and UAT.
• Lead incident and problem management with root-cause analysis.
• Manage L3 escalations and third-party vendors, ensuring SLA compliance.
• Translate business requirements into functional specs, user stories, and acceptance criteria.
• Maintain SOPs, guides, and knowledge base documentation.
• Deliver user training and super-user development to improve adoption.

Skills

D365 experience

Communication

Analytical thinking

Problem solving

Documentation

Stakeholder management

Education

Bachelor's degree in Business Administration, Information Systems, Finance, or a related field

Tools

LCS

Azure DevOps

Release management

Job description

We are looking for an experienced Dynamics 365 professional to lead functional support across F&O and CRM Sales. In this role, you'll manage the full ticket lifecycle, drive continuous system improvement, oversee change and release management, and act as the key link between business users, IT, and third-party vendors.

Key Responsibilities:

• Provide L1/L2 functional support for Microsoft Dynamics 365 F&O (Finance, SCM, Projects) and D365 CRM Sales.
• Manage the full ticket lifecycle, including troubleshooting, resolution, user communication, and closure.
• Ensure system stability, continuous improvement, and optimization across D365 modules.
• Support change and release management, including configuration, testing, UAT, readiness checks, and post-release validation.
• Lead incident/problem management and root-cause analysis to reduce recurring issues.
• Manage L3 escalations and third-party vendors, ensuring SLA compliance, fix validation, and RCA delivery.
• Gather business requirements and translate them into functional specifications, user stories, and acceptance criteria.
• Maintain SOPs, user guides, configuration documentation, and known-issue/workaround documentation.
• Deliver user training, onboarding, and super-user development to improve system adoption.
• Support access and license governance and contribute to license cost optimization.

Requirements:

• Bachelor’s degree in Business Administration, Information Systems, Finance, or a related field.
• 5+ years of Microsoft Dynamics 365 experience in a Techno-Functional Lead, Functional Consultant, or Solution Architect role.
• Strong functional knowledge of:
• Finance: Chart of Accounts, Dimensions, GL, AP/AR
• SCM: Purchasing, Inventory, Materials Management
• CRM Sales: Leads, Opportunities, Pipeline, Forecasting, Activities
• Hands-on experience with D365 configuration, workflows, and functional troubleshooting.
• Experience with LCS, Azure DevOps, and structured release management.
• Proven vendor management and SLA-based L3 support experience.
• Strong communication, analytical, problem-solving, documentation, and stakeholder-management skills.
• Proactive, collaborative, customer-focused, adaptable, and results-oriented.
• Microsoft Dynamics certifications are an advantage.