Field Service Technician

The Manitowoc Company; Dubai; On-site; AED 134,000 - 223,000; Full time

Job summary

The Manitowoc Company in Dubai is seeking an experienced Field Service Technician to support crane systems and serve customers on-site and remotely. You will field breakdowns, perform repairs, and ensure service reports are completed accurately while contributing to continuous product improvements.

The ideal candidate has 5+ years in crane or heavy equipment service, with mechanical/electrical diagnostics and CANbus skills, plus a trade certificate.

Qualifications

• 5+ years of technical service & support experience in cranes or heavy equipment.
• OEM or dealer experience in heavy equipment/cranes is advantageous.
• Specialist training in crane industry or Manitowoc cranes is advantageous.
• Trade certificate in Mechanical or Electrical trades with automotive and CANbus diagnostic skills.
• Ability to read and interpret electrical/hydraulic schematics.

Responsibilities

• Provide service-related assistance via phone support.
• Attend field breakdowns and repair cranes promptly.
• Maintain service reports and submit on completion.
• Provide feedback on component failures.
• Train distributors on commissioning of first product.
• Analyse warranty problems beyond distributor/customer scope.
• Coordinate with MCG personnel on service materials, requirements, and code compliance.
• Plan and coordinate activities to investigate and resolve customer reports of technical problems.
• Analyse technical problem reports to identify trends for future design, production, service, and maintenance improvements.
• Perform other ad-hoc duties as assigned.

Skills

Technical service experience

Crane/Heavy equipment background

Electrical/Mechanical diagnostic

CANbus diagnostics

Education

Trade certificate in Mechanical or Electrical trades

Job description

Job Description

• Provide service-related assistance by way of phone support.


• Attend field breakdowns and repair crane in a timely manner.


• Maintain service reports and submit these in a timely manner upon completion of repair.


• Provide feedback on component failure.


• Train distributors in the commissioning of the first new product.


• Analyse and troubleshoot warranty problems when beyond the scope of the distributor or customer.


• Interact with MCG based personnel on matters pertaining to service materials, product requirements, availability, and code compliance.


• Plans & coordinates activities concerned with investigating and resolving customer reports of technical problems by utilizing applicable processes to eliminate future operational or service difficulties.


• Analyses reports of technical problems to determine trends affecting future design, production, service, and maintenance processes and recommends modifications to eliminate future problems.


• Perform other ad-hoc duties as assigned.

Job Requirement

• High School with 5 years or greater of technical service & support related working experience preferably in the crane industry or heavy equipment industry.


• OEM or dealer experience in heavy equipment/Crane background is advantageous.


• Specialist training in the crane industry or on Manitowoc Cranes is advantageous.


• Trade certificate in either Mechanical or Electrical trades, with a high level of automotive and Canbus electrical diagnostic skills.


• Fault finding and diagnostic skills in Electrical, hydraulic, engine, drive-line, braking and general maintenance and repairs in Heavy equipment or LBCC and Mobile Cranes.


• Ability to read and work with electronic and hydraulic schematics.