Crane Field Service Engineer

The Manitowoc Company; Dubai; Presencial; AED 134.000 - 223.000; Jornada completa

Descripción de la vacante

The Manitowoc Company in Dubai is seeking an experienced Field Service Technician to support crane systems and serve customers on-site and remotely. You will field breakdowns, perform repairs, and ensure service reports are completed accurately while contributing to continuous product improvements.

The ideal candidate has 5+ years in crane or heavy equipment service, with mechanical/electrical diagnostics and CANbus skills, plus a trade certificate.

Formación

• 5+ years of technical service & support experience in cranes or heavy equipment.
• OEM or dealer experience in heavy equipment/cranes is advantageous.
• Specialist training in crane industry or Manitowoc cranes is advantageous.
• Trade certificate in Mechanical or Electrical trades with automotive and CANbus diagnostic skills.
• Ability to read and interpret electrical/hydraulic schematics.

Responsabilidades

• Provide service-related assistance via phone support.
• Attend field breakdowns and repair cranes promptly.
• Maintain service reports and submit on completion.
• Provide feedback on component failures.
• Train distributors on commissioning of first product.
• Analyse warranty problems beyond distributor/customer scope.
• Coordinate with MCG personnel on service materials, requirements, and code compliance.
• Plan and coordinate activities to investigate and resolve customer reports of technical problems.
• Analyse technical problem reports to identify trends for future design, production, service, and maintenance improvements.
• Perform other ad-hoc duties as assigned.

Conocimientos

Technical service experience

Crane/Heavy equipment background

Electrical/Mechanical diagnostic

CANbus diagnostics

Educación

Trade certificate in Mechanical or Electrical trades

Descripción del empleo

The Manitowoc Company in Dubai is seeking an experienced Field Service Technician to support crane systems and serve customers on-site and remotely. You will field breakdowns, perform repairs, and ensure service reports are completed accurately while contributing to continuous product improvements.

The ideal candidate has 5+ years in crane or heavy equipment service, with mechanical/electrical diagnostics and CANbus skills, plus a trade certificate.