Field Service Technician

HOMEWIDE LLC; Dubai; On-site; AED 60,000 - 80,000; Full time

Job summary

HOMEWIDE LLC in Dubai is looking for an experienced Service Technician to diagnose and repair home appliances effectively. Responsibilities include managing repair tasks, providing customer support, and collecting service fees.

The ideal candidate has a Technical Diploma, 5 years of relevant experience, and excellent troubleshooting skills. A valid UAE driver's license is essential for this role. Join us to enhance customer satisfaction through quality service.

Qualifications

• 5 years' experience in house appliances repair and installation.
• High-level ability to test, troubleshoot, service, and repair home appliances.
• Must have UAE's driver's license.

Responsibilities

• Manage all on-site repair, maintenance, and testing tasks.
• Diagnose errors and technical problems, providing timely service reports.
• Collect service charges/fees from customers.

Skills

Customer service

Troubleshooting

Technical knowledge

Self-management

Education

High school with Technical Diploma

Certificate in Electronic Repair

Job description

The Service Technician diagnoses, troubleshoots, and resolves and repairs issues in a timely and cost-effective manner and promotes and maintains a high level of customer satisfaction with our products and services. The service technician works with clients to maintain a comprehensive and timely solution.

SECTION II: KEY DUTIES & RESPONSIBILITIES

• Manage all on-site repair, maintenance, repairs and testing tasks to ensure proper documentation of all related processes.
• Diagnose errors and technical problems and determine proper solutions to produce timely and detailed service reports.
• Satisfy customer needs by making appropriate recommendations and briefings about usage preventative maintenance.
• Call the customer for the visiting appointment time.
• Attend the customer service calls, diagnose & repair as per the symptoms cure guidelines.
• Provide basic maintenance care & tips to lengthen the life of customer appliances.
• Prepare of report in the worksheet and obtaining of signature from customer, accomplishment report and to be submitted to the Technical supervisor.
• Prepare of cash collection remittance sheet and submit the cash to supervisor.
• Assist of delivery & installation, project and workshop repair when it is needed.
• Maintain of tools & vehicles being issued by the company.
• Collect and delivery of appliances from the dealers, showrooms or from customer (if any).
• Coordinate with the supervisor for any issue arises while in duty in order to avoid delays of attending service calls.
• Attend any other task given by the supervisor from time to time.
• Participate in product training provided by the company the enhance the knowledge.
• Company with MHAO and RTA safety laws while driving the vehicle.
• To collect Service charges/fees from the customer and daily handover the collection amount to technical/service supervisor.

SECTION III: KNOWLEDGE, SKILLS, COMPETENCIES

Educational Qualification: Completed high school with Technical Diploma

Additional Qualification: Certificate in Electronic Repair

Years of Experience: 5 years' experience in house appliances repair and installation

Job specific skills: High-level ability to test, troubleshoot, service, and repair Home Applinaces . Ability to adapt to dynamic work schedules and flexible shifts, Excellent Customer service, Communication and Self-management, Must have UAE'S driver's license

Key competencies: Communication, Troubleshooting and Problem Solving, Technical Knowledge, Customer Focus, Results Driven