Field Service Manager - Technical Support

Showcify, Inc.; Dubai; Sur place; AED 350 000 - 550 000; Plein temps

Résumé du poste

Showcify, Inc. in Dubai invites an experienced GIS Project Manager to oversee post-sales technical support and field service delivery.

You will lead teams, apply deep GIS knowledge, and ensure project execution aligns with quality, schedule, and budget targets for critical infrastructure projects. You will coordinate with engineering, operations and clients, drive staffing decisions, maintain documentation, and monitor risk.

Qualifications

• Bachelor's degree or equivalent; extensive GIS experience.
• 10+ years with GIS in the field or 5+ years as GIS coordinator or 5 years on GIS Project Management.
• Proven leadership and project oversight skills.
• Effective English communication; willing to travel up to 20%.

Responsabilités

• Lead post-sales support and field service execution for GIS projects.
• Guide small projects with low risk; develop talent and staff.
• Coordinate with internal teams; engage external partners when needed.
• Ensure documentation, planning, and delivery meet standards.

Connaissances

GIS

Project management

Leadership

Communication

Technical coordination

Formation

Bachelor's degree or equivalent

Outils

GIS Software

Description du poste

Job Description Summary

Post Sales support regarding customer issues. This can include repairs (both returns and field), technical support or a field service or other service request Responsible for departmental operations planning/execution or is focused on execution of professional activities within a technical discipline. Functions with some autonomy but guided by established policies or review of end results.

The job allows modification of procedures (if validated by a formal approved derogation) and practices covering work if the end results meet standards of acceptability (quality, volume, timeliness etc.).

Job Description

• Support the resolution of post-sales technical customer issues.
• A job at this level requires a people leader with ability to hire and develop talent. Includes direct people management responsibility including staffing and performance development. Utilizes in-depth knowledge of technical discipline and analytical thinking and technical experience to execute policy/strategy.
• Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market.
• Uses some judgment and has some ability to propose different solutions outside of set parameters to address more complicated manufacturing processes with technical variety and/or interdependent production cycles. Uses technical experience and analytical thinking. Use multiple internal and limited external sources outside of own teams to arrive at decisions.
• Acts as a resource for colleagues with less experience. May lead small projects with low risks and resource requirements. Explain information; developing skills to bring team members to consensus around topics within field. Conveys performance expectations and may handle sensitive issues.

• Bachelor's degree from an accredited university or college, or equivalent significant experience
• Minimum of 10 years’ experience on Gas Insulated Switchgear (GIS) in the field or 5 years as GIS technical coordinator or 5 years on GIS Project Management.
• Demonstrated leadership and project oversight skills.
• Effective communication skills in English
• This role requires up to 20% travel

• Having strong existing network or the ability to proactively develop new professional connections.
• An understanding of power transformers is desirable.
• Clear communicator who excels in customer-facing environments.
• Skilled problem-solver capable of close project oversight, ensuring that all documentation, planning, and execution phases
• Ability to build consensus through diplomatic engagement, coupled with established project management skills

Additional Information

Relocation Assistance Provided: No