Field IT Support Lead, End-User Excellence (MEA)

CBRE Asia Pacific; Dubai; On-site; AED 180,000 - 240,000; Full time

Job summary

CBRE Asia Pacific is seeking a Team Leader for Field Technical Support to oversee a distributed team across the Middle East, ensuring high-quality IT service for end users. Lead, prioritize and coordinate escalations while aligning IT delivery with business goals in a dynamic, regional environment.

You will liaise with business leaders, manage projects from office setups to deployments, and drive user engagement to enhance satisfaction.

Qualifications

• Minimum of 3 years in IT Management with end-user support focus.
• English language proficiency for reading/writing technical documentation and managing a multicultural team.
• Strong knowledge of desktop management, office automation, and operating systems.
• Proficient in troubleshooting software and hardware; MS AD/Exchange/Azure/Intune knowledge.
• Excellent verbal and written communication to explain tech concepts.
• Proven project management experience and ability to manage timelines/budgets.
• Flexible, customer-oriented attitude for a flexible work environment.
• Familiarity with ITIL, MCDST, MCSA, CCNA; Office 365 tools fluent.
• Will provide day-to-day end-user support despite leading a team of 6.
• Familiarity with AV videoconference systems and secure print solutions is beneficial.
• Experience with ITIL ticketing systems like Service-Now, Jira, Topdesk, Zendesk, Freshworks.

Responsibilities

• Lead and manage a team of 6 engineers across the Middle East as primary contact for technical issues.
• Engage with business leaders to align IT services with objectives.
• Analyze and resolve issues; report team performance to leadership.
• Coordinate projects from office setups to technology deployments; manage timelines and budgets.
• Liaise with the user community to gather feedback and improve solutions.

Skills

IT management

End-user support

Team leadership

English proficiency

Project management

Communication skills

Customer orientation

ITIL familiarity

Education

ITIL certification

MCDST

MCSA

CCNA

Tools

Active Directory

Exchange

Azure

Intune

Service-Now

Jira

Topdesk

Zendesk

Freshworks

Office 365

Job description

CBRE Asia Pacific is seeking a Team Leader for Field Technical Support to oversee a distributed team across the Middle East, ensuring high-quality IT service for end users. Lead, prioritize and coordinate escalations while aligning IT delivery with business goals in a dynamic, regional environment.

You will liaise with business leaders, manage projects from office setups to deployments, and drive user engagement to enhance satisfaction.