Reception Managers

Wynnalmarjanisland; Ras al-Khaimah; On-site; AED 111,600 - 167,400; Full time

Benefits offered by this job

Healthcare package

Excellent leave policy

Incentive programs

Job summary

Wynnalmarjanisland is seeking a Reception Manager to join the Food & Beverage team at the new luxury resort in Ras al-Khaimah, UAE, set to open in 2027. The ideal candidate will have 3-5 years in high-end hospitality, fluency in English and an additional language. Responsibilities include overseeing guest communications, leading the reception team, and ensuring exceptional guest experiences from arrival to departure. Attractive salary and benefits offered.

Qualifications

• 3-5 years of experience managing reception in high-end hospitality.
• Proven excellence in communication and interpersonal skills.
• Team player who thrives in a high-pressure environment.

Responsibilities

• Oversee guest communication for reservations and special requests.
• Ensure flawless execution of arrival rituals and service protocols.
• Lead and coach the reception team to embody luxury service standards.

Skills

Communication skills

Leadership skills

Fluency in English

Advanced proficiency in an additional language

Customer service

Tools

SevenRooms

Job description

Have you ever imagined being the very first impression a guest has when they step into a world‑class dining venue?

If you are the person who sets the tone, welcomes with confidence, and creates the seamless flow that defines luxury hospitality… don’t miss the chance to be part of something truly unique.

Opportunities like this come only once in a lifetime — Wynn Al Marjan Island, with its 22 restaurants, lounges, and bars, is preparing to open its doors as the new benchmark for luxury hospitality in the region.

Join us, and help shape extraordinary dining experiences from the very beginning.

About Wynn Al Marjan Island:

On schedule to open in the United Arab Emirates in 2027, Wynn Al Marjan Island has been created as an opulent and entertaining beachside destination for discerning guests to play and relax. Located less than 50 minutes from Dubai International Airport, this integrated resort offering 1,530 rooms and suites, 22 restaurants and lounges, a theater, nightclub, and five‑star spa is currently under construction on a picturesque island that gracefully curves into the Arabian Gulf.

About the Position:

Wynn Al Marjan is currently seeking Reception Managers to join the resort’s Food & Beverage team.

The primary duties and responsibilities of this role are:

• Proactively oversee guest communication for reservations, special requests, and VIP arrangements, ensuring seamless anticipation of needs.
• Review guest profiles, preferences, and histories in reservation systems to prepare the team ahead of service.
• Elevate the arrival experience by welcoming guests with warmth, grace, and polished professionalism.
• Ensure flawless execution of Wynn arrival rituals, grooming standards, and reception protocols.
• Personally manage VIP, repeat, and high‑profile arrivals, ensuring recognition and seamless handover to service teams.
• Oversee reservations, waitlists, and real‑time queue management using systems such as SevenRooms.
• Balance reservations and walk‑ins to optimize occupancy, service flow, and guest satisfaction.
• Lead, schedule, coach, and develop the reception team to embody Wynn’s Four Pillars in every interaction.
• Conduct daily briefings covering reservations, VIPs, special requests, and service pacing, reinforcing anticipatory service.
• Ensure guests are graciously acknowledged at departure, reinforcing a lasting impression of elegance and care.
• Capture guest feedback and observations in the moment, logging preferences and service recovery actions into systems.
• Partner with management to support post‑visit follow‑up for VIPs, service recovery cases, and special occasions when required.
• Contribute insights from guest feedback to drive continuous improvement in arrival flow, communication, and overall experience.

About You:

The ideal candidate for this position will have the following experience and qualifications:

• At least 3-5 years of hands‑on experience managing reception or front‑of‑house operations in a high‑end restaurant, luxury hotel, or hospitality setting.
• Demonstrated fluency in English, with the ability to communicate clearly and professionally with guests, employees, and management at all times.
• Advanced proficiency in an additional language - such as Arabic, Russian, French, Spanish, Japanese, Chinese, or Italian - is highly valued to enhance guest interactions and support a diverse clientele.
• Background in international hospitality environments or multicultural reception teams is preferred, showcasing adaptability and global service standards.
• Experience with Forbes Travel Guide 5‑Star service standards and familiarity with SevenRooms is preferred.
• Proven excellence in communication, interpersonal, and leadership skills, essential for supervising reception employees, resolving guest concerns, and fostering a welcoming atmosphere.
• Team player who responds quickly to demands and thrives in a high‑pressure work environment.

About Wynn Al Marjan Island’s Benefits:

We offer an attractive salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer an excellent leave policy, a healthcare package and as well as incentive programs, and other employee benefits. The result is a package that makes this role highly attractive to outstanding applicants seeking a career with Wynn Resorts, among the most renowned and celebrated brands in the global hospitality industry.