F&B Captain

Shangri-La Group; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hospitality group in Abu Dhabi is seeking a Service Leader to provide high standards of service in their dining restaurant. The successful candidate will interact with clients, assist with menu guidance, and ensure guest satisfaction. Ideal candidates should have previous experience in luxury hospitality and be able to work efficiently in a fast-paced environment. Join a dynamic team at the Traders Hotel Abu Dhabi.

Qualifications

• Previous experience in a customer-facing role is essential.
• Alignment with Shangri-La values is critical.

Responsibilities

• Interact with clients to understand their needs.
• Guide guests through the menu and suggest options.
• Fulfill guest orders efficiently and organized.
• Collaborate with colleagues to maintain excellent service.
• Ensure cleanliness in the bar and surrounding areas.
• Address client queries and complaints empathetically.

Skills

High standards of service

Efficiency and punctuality

Attention to detail

Warm and friendly personality

Ability to work in a fast-paced environment

Previous experience in luxury hospitality or customer service

Alignment with company values

Job description

Service Leader (Captain)

Traders Hotel Qaryat Al Beri Abu Dhabi

An exciting opportunity has arisen at our award-winning Afya All Day Dining restaurant. The successful candidate will be responsible for delivering a high standard of service to our guests and will be available to assist and advise as needed.

What are we looking for?

• High standards of service
• Efficiency and punctuality
• Attention to detail
• A warm and friendly personality
• Ability to work in a fast-paced environment
• Previous experience in luxury hospitality or customer service
• Alignment with Shangri-La Values

What will you do?

• Interact with clients to understand their needs
• Guide guests through the Lobby Lounge menu
• Suggest options based on customer preferences
• Fulfill guest orders efficiently and organized
• Collaborate with colleagues to maintain excellent service standards
• Ensure cleanliness and orderliness at the bar and surrounding areas
• Address client queries and complaints empathetically, working with colleagues or the Service Manager to find solutions

About Traders Hotel Qaryat Al Beri Abu Dhabi

The hotel features 301 well-appointed guestrooms and suites, starting at 32 square metres, with stylish warm-toned decor and comfortable furnishings. It offers 80 Traders Club rooms on the seventh to ninth floors and suites on the first to seventh floors. Located in the Qaryat Al Beri complex, it also houses Shangri-La Hotel, Shangri-La Residences, CHI The Spa, The Villas by Shangri-La, and a Souk.

Shangri-La and Traders Hotel Qaryat Al Beri Abu Dhabi are committed to equal opportunity employment, embracing diversity and non-discrimination. We respect your privacy and are dedicated to protecting your personal data in accordance with applicable laws. We also adhere to Occupational Health and Safety regulations to ensure a safe and inclusive working environment.