Executive - Property Management

Ejadah; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading property management firm in Dubai is seeking a candidate to support daily activities in property management, ensuring compliance with regulations and high levels of customer satisfaction. The role includes preparing lease agreements, addressing customer queries, and monitoring community compliance. Ideal applicants should have experience in property management and customer service.

Qualifications

• Ability to prepare lease agreements and ensure compliance.
• Experience in customer service and handling queries.
• Knowledge of property management regulations.

Responsibilities

• Prepare lease agreements/contracts in compliance with regulations.
• Monitor community to ensure compliance with rules.
• Attend to customer queries and resolve issues.

Job description

Overview

Support the Section Head in the day to day activities of the department to ensure highest level of customer satisfaction and profitability for the business.

Responsibilities

• Prepare lease agreements/contracts and ensure they are in compliance with community rules, leasing, property services regulations, company policies and practices to ensure quality services.
• Send lease renewal notices on time and record feedback.
• Regularly monitor the community, identify breaches, send circulars, compliance notices and breach letters to ensure that community rules are followed.
• Attend to customer queries and follow up with customers to ensure timely resolution of issues.
• Keep abreast of new laws related to lease administration to respond efficiently to customer queries.
• Follow action plans resulting from coordination with customers to understand requirements for improvement in continuous business leading to profitability and high level of customer satisfaction.
• Support the team through effective coordination to ensure allocation of all resources and implementation of standards and controls to ensure that property management service activities meet or exceed customer expectations and Service Level Agreements.
• Maintain a daily record of handovers and walk-in customers to ensure accurate records of all activities.
• Regularly follow up and maintain close relationships with customers to ensure customer satisfaction after delivery of property services.
• Prepare reports to provide the manager with timely information for review of property management activities.

Strategic challenges

• Identification of new Property Management opportunities for growth and development.
• The dynamic nature of the market environment in the UAE.
• Need for high quality Property Management infrastructure and systems in pursuit of excellence.
• The job holder steers revenue and profitability growth of the company through supporting the provision of property management function within the overall vision and mission.
• The job holder is free to make decisions within the delegated limits of authority.

About The Company

Ejadah is driven by the commitment to deliver Total Community Solutions including residential, commercial, retail, hospitality and mixed-use developments. Our services are designed and delivered to achieve the objectives of all stakeholders – maximum yields and ROI for landlords, developers and owners; continuity and sustainability for tenants and residents; satisfaction for all stakeholders. Ejadah, an Arabic word meaning proficiency, is made up of multiple services, called solutions. Each of our services is an expert in its respective discipline, united by a promise to deliver a broad spectrum of community services. We continue to penetrate the real estate services industry with our distinct positioning of solutions focused on Community improvement and lifestyle development. Ejadah is evolving into an integrated business model that delivers these services to the market through its verticals.