Executive PA And Head Of Relations

The Rufescent; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A luxury members-only club in the UAE is seeking an Executive PA & Head of Relations to support the CEO. This role involves managing executive tasks, fostering relationships with High-Net-Worth clients, and ensuring operational excellence. The ideal candidate has 3+ years of experience, is fluent in English, and possesses exceptional interpersonal skills. A background in a luxury service environment is preferred.

Qualifications

• Minimum of 3 years of experience as an Executive Assistant or Personal Assistant.
• Fluency in English; additional languages like Arabic, French, or Russian are a plus.
• Exceptional written and verbal communication skills.
• Highly organized and detail-oriented.
• Experience handling interactions with High-Net-Worth Individuals.

Responsibilities

• Manage the CEO’s complex calendar and appointments.
• Act as a key contact for club members and VIP guests.
• Coordinate member events and private appointments.
• Handle confidential information with discretion.
• Liaise with department heads to support strategic objectives.

Skills

Fluency in English

Interpersonal skills

Communication skills

Organizational skills

Multitasking

Proficiency in Microsoft Office Suite

Job description

Overview

The Role Job description The Executive PA & Head of Relations will serve as a trusted partner and strategic support to the CEO of The Blue Lotus, ensuring smooth day-to-day operations and offering high-level executive assistance. Additionally, this role will function as a key representative of the club, maintaining elevated service standards and fostering relationships with High-Net-Worth (HNW) members and VIP guests. The ideal candidate is polished, proactive, and passionate about excellence in both executive support and client relations.

Responsibilities

• Executive Support
  
  
  
  • Manage the CEO’s complex calendar, scheduling appointments, meetings, and travel arrangements
  
  
  • Screen and manage email, calls, and correspondence on behalf of the CEO
  
  
  • Coordinate internal and external meetings, taking minutes and following up on action items
  
  
  • Assist in preparing presentations, reports, and confidential documents
  
  
  • Ensure smooth communication between the CEO and all internal and external stakeholders
  
  
  
  


• Relationship & Member Management
  
  
  
  • Act as a warm, articulate, and professional point of contact for club members, VIP guests, and partners
  
  
  • Support the member onboarding process, ensuring a seamless and personalized experience
  
  
  • Coordinate member events, private appointments, and high-level engagements
  
  
  • Maintain a strong understanding of each member’s preferences, enhancing personalized service
  
  
  
  


• Operational Excellence
  
  
  
  • Handle confidential information with the utmost integrity and discretion
  
  
  • Liaise with department heads and external vendors to support the CEO’s strategic objectives
  
  
  • Monitor and improve guest / member satisfaction through proactive communication and support
  
  
  
  

Requirements

• Minimum of 3 years of experience as an Executive Assistant, Personal Assistant, or in a senior administrative / client-facing role


• Fluency in English; additional languages (especially Arabic, French, or Russian) are a plus


• Exceptional interpersonal and communication skills, both written and verbal


• Highly organized, detail-oriented, and capable of multitasking in a fast-paced luxury environment


• Confident and poised in interactions with High-Net-Worth Individuals (HNWIs), dignitaries, and senior stakeholders


• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)


• Personal Attributes
  
  
  
  • Discreet, trustworthy, and emotionally intelligent
  
  
  • Naturally warm and engaging personality with a professional demeanor
  
  
  • Strong sense of initiative and ability to anticipate needs
  
  
  • Commitment to excellence and luxury service standards
  
  
  
  

About the company

The Rufescent is the first and the largest Members Only Club Hotel in the Middle East. With over 160,000 sqft of active lifestyle spaces, rooms, extensive F&B, Spa & Fitness with instagrammable stunning view of the Dubai Landscape, The Rufescent is geared up to be the lifestyle and business destination of New Dubai. Aptly located at the Head of JLT, The Rufescent is conceptualised by lifelong business club members, local businessmen, bankers and successful entrepreneurs focussed on game changing business creations, bridging gaps and focussing on life and business needs of the most discerning clients.