Executive Lounge Waiter / Waitress

Tanqeeb; Abu Dhabi; On-site; AED 67,000 - 100,000; Full time

Job summary

Kempinski Abu Dhabi is seeking a friendly, professional F&B service associate to greet guests, serve food and beverages, and uphold the hotel's high standards. You will upsell items, maintain a clean outlet, and competently operate the POS system to process orders.

The role emphasizes courteous service, punctuality, and adherence to dress code and safety policies while maximizing guest satisfaction and sales.

Qualifications

• Upsell all items offered by the department and suggest alternatives.
• Operate the POS system based on training.
• Maintain cleanliness and organize the work area; follow opening/closing procedures.
• Provide courteous, professional service to guests and report feedback to supervisors.
• Knowledge of services and products offered by the hotel.

Responsibilities

• Serve food and beverages to guests in the assigned outlet.
• Handle guest inquiries in a courteous and efficient manner.
• Adhere to hotel dress code and grooming standards.
• Uphold Kempinski policies on health, safety and hygiene.
• Assist with floor duties as needed to maximize guest satisfaction.

Skills

Upselling

Guest service

Product knowledge

Communication

Teamwork

Tools

POS system

Job description

Job description

The overall scope of the job includes serving food and beverages to guests in the assigned outlet, providing a courteous, professional, efficient and flexible service consistent with the standards of the hotel and in line with Kempinski’s DNA values in order to encourage sales and maximize guest satisfaction.

• Responsible to Executive lounge Supervisor, Assistant Manager, Front Office Manager.
• Report to duty punctually wearing the correct uniform, clean and well pressed including appropriate shoes (polished) and nametag at all times according to the hotels dress code & Kempinski grooming standards, maintaining a high standard of personal appearance and hygiene at all times.
• A courteous, professional and efficient service is provided at all times.
• All duties and tasks are performed as per the tasks required at the outlet.
• Be knowledgeable of all services and products offered by the hotel.
• Have a thorough knowledge and understanding of all food and beverage items offered by the department assigned.
• Have the knowledge and understanding to explain and perform upselling all items offered by the department assigned as well as offering alternatives.
• Monitor operating supplies, equipment and reduce spoilage and wastage successfully.
• Ensure that the place of work and surrounding area is kept clean and organized at all times. Successfully perform opening and closing procedures established for the assigned outlet
• Handle guest enquiries in a courteous and efficient manner and report guest complaints and feedback to supervisors.
• Report guest complaints immediately to the supervisors and ensuring follow up is performed with the guest.
• Be knowledgeable to operate the existing POS system based on the trained responsibility level as assigned in the department.
• Understand and strictly adhere to the rules & regulations established in the hotel’s policy manual and the hotel’s policy on fire, hygiene, health & safety.
• Maintain a good rapport and work relation with staff in the assigned department and within the hotel.