Entertainment Team Leader

Farah Experiences LLC; Abu Dhabi; Sur place; AED 90 000 - 120 000; Plein temps

Résumé du poste

Farah Experiences LLC in Abu Dhabi seeks a proactive Entertainment Team Leader who will deliver the year's program with focus on safety, quality, and guest experience. You will supervise on-the-job training, attendance, grooming, coaching and performance development.

You will coordinate show offerings, schedule staff rotations, support auditions and rehearsals, and liaise with technical teams to ensure timely repairs and compliance.

Qualifications

• Must have leadership experience or 1 year in the Entertainment industry.
• Proficiency in English.
• Computer skills: Word, Excel and PowerPoint.
• Customer service orientation and strong communication.

Responsabilités

• Assist in delivering the Entertainment program year-round on a day-to-day basis.
• Lead the team including on-the-job training, daily attendance, grooming, coaching and personal development plans.
• Task-train colleagues in safe operation of equipment and departmental policies.
• Coaches and disciplines colleagues to motivate and improve performance.
• Coordinate execution of Entertainment offerings and schedules.
• Schedule breaks and rotate staff to ensure coverage, productivity and wellbeing.
• Calls shows, prepares and distributes show reports as required.
• Gives performance notes as appropriate.
• Assist in auditions for new hires and support rehearsals for shows.
• Coordinate special requests and events in-park and outdoors as directed.
• Oversees paperwork, checklists and documentation relating to offerings.
• Works with technical team to log repairs and ensure timely completion.
• Communicate updates via daily briefings and notices.
• Attend daily park duty manager briefings and distribute notes.
• Assign tasks and check outcomes.
• Ensure safety rules and department standards are followed.
• Maintain clean, safe operating environment and file defects with management.
• Ensure department checklists are completed and follow-up actions are taken.
• Handle internal/external customer requests beyond front-line scope.
• Perform additional duties as assigned by management.

Connaissances

Leadership skills

Customer service

Proficiency in English

Formation

Higher secondary or equivalent

Degree in Fine Arts

Outils

Word

Excel

PowerPoint

Description du poste

Job description

ROLE SCOPE

• Assists in the delivery of the Entertainment program throughout the year on a day-to-day basis
• Leads the team to include on the job training, daily attendance, grooming, coaching , appraisals and personal development plans
• Task-trains colleagues in the safe operation of equipment and to follow departmental policies and procedures
• Coaches and disciplines colleagues in a fair and consistent manner to motivate and improve performance
• Coordinates execution of Entertainment offerings
• Schedules break and, if required, rotates colleagues fairly in order to ensure position coverage, increased productivity as well as maintaining colleagues' well-being
• Calls shows, prepare and distribute show reports where required
• Gives performance notes as appropriate
• Assists in the audition process of potential new hires
• Supports rehearsal processes for new and existing shows
• Coordinates special requests and both in-park and outdoor events as directed
• Oversees paperwork, checklists and documentation relating to offerings
• Works with technical team to assure repairs are noted, logged, and completed in a timely manner
• Communicates relevant information through daily team briefings, department noticeboards and other channels as required
• Attends daily park duty manager briefings as per schedule and distribute notes
• Assigns tasks as required and checks on outcome
• Ensures that all safety rules and procedures are being adhered to at all times
• Ensures that policies, procedures and performance standards that are in place in the department are being adhered to
• Ensures a clean and safe operating environment and raise any defects to their managers attention
• Ensures all departmental checklists are being consistently completed, any required follow-up action is initiated and forms/records are being filed appropriately
• Deal with any internal or external customer requests and issues that are beyond the scope of their front line colleagues
• Additional duties as assigned by management

QUALIFICATIONS

Essential:

• Higher secondary or equivalent
• Experience in a leadership position or 1 year of experience in the Entertainment industry.
• Computer skills: word, excel and power point
• Leadership skills
• Customer service
• Proficiency in English

Desirable

• Degree in Fine Arts
• 2 years of experience working in entertainment in a theme park
• Background in sound and lighting, rigging and/or show calling