Enrolment Administrator

RICS; Dubai; Hybrid; AED 134,000 - 201,000; Full time

Benefits offered by this job

Annual leave and holidays

Medical insurance

Life insurance

End of service gratuity

Volunteer and wellbeing days

Hybrid working arrangements

Eye care contribution

Employee Assistance Programme

Mental health support

Job summary

RICS in Dubai is seeking an Enrolment Administrator to review, validate and process enrolment applications for professional qualifications. The role supports GDPR-compliant data handling and maintains high service standards for candidates and stakeholders.

The position is hybrid with 60% office time and 40% remote, requiring strong organisational skills, meticulous data accuracy and proactive collaboration with internal teams and external partners.

Qualifications

• Organisational accuracy and attention to detail.
• Strong data handling and Microsoft Office proficiency.
• Clear written and verbal communication.
• Ability to manage multiple priorities and deadlines.
• Ownership mindset and accountability.
• Collaborative team player with stakeholders.

Responsibilities

• Review enrolment applications against established eligibility criteria and regulatory requirements.
• Ensure all application data and supporting documentation are complete, accurate and compliant.
• Maintain accurate records and uphold the integrity of enrolment systems.
• Take ownership of designated enrolment activities and support colleagues through guidance.
• Respond to enquiries from candidates, trainees, members and stakeholders in a timely, professional manner.
• Build and maintain effective relationships across the organisation and with external stakeholders.
• Contribute to continuous improvement activities, supporting policy updates and process reviews.
• Provide flexible support across the wider Enrolment & Registration team when required.

Skills

Microsoft Office

Attention to detail

Communication

Ownership & accountability

Prioritising workload

Proactive learning

Collaborative teamwork

Relationship building

Tools

Microsoft Office

Job description

Job Description:

RICS is a global professional body shaping how land, property and infrastructure are developed and managed. We set the standards that build trust in the built environment, supporting professionals to deliver work with integrity and impact.

As part of our commitment to maintaining the highest professional standards, our Enrolment team plays a vital role in ensuring that candidates meet the requirements to begin their professional journey with RICS. We’re looking for an organised and detail-oriented individual to join the team and help maintain the integrity and quality of our enrolment processes.

Role Purpose and Key Responsibilities

As an Enrolment Administrator, you will be responsible for reviewing, validating and processing enrolment applications from candidates seeking qualifications through RICS.

This role is critical in ensuring that only applicants who meet the required eligibility criteria are admitted to the register. You’ll be responsible for maintaining accurate records, ensuring compliance with regulatory requirements and delivering a high standard of service to candidates, trainees and stakeholders.

This is a Hybrid role based in Dubai, with 60% of your time spent in the office and 40% remote.

You will

• Review enrolment applications against established eligibility criteria, policies and regulatory requirements.
• Ensure all application data and supporting documentation is complete, accurate and compliant with GDPR and internal controls.
• Maintain accurate records and uphold the integrity of enrolment systems and processes.
• Take ownership of designated enrolment activities, developing specialist knowledge and supporting colleagues through knowledge sharing and guidance.
• Respond to enquiries from candidates, trainees, members and internal stakeholders in a timely, professional and customer-faced manner.
• Build and maintain effective working relationships across the organisation and with external stakeholders.
• Contribute to continuous improvement activities, supporting policy updates, process reviews and enhancements to ways of working.
• Provide flexible support across the wider Enrolment & Registration team when required.

About You

You are highly organised, detail-focused and take pride in delivering accurate work. You enjoy working in a structured environment where quality, compliance and customer service are equally important.

You’ll be confident managing multiple priorities, following established processes and working collaboratively with colleagues to achieve shared goals. Most importantly, you’ll be committed to maintaining high standards while providing an excellent experience for candidates and stakeholders.

You will bring

• A sound understanding and ability to work with Microsoft packages.
• Excellent attention to detail and a high level of accuracy in data handling.
• Strong communication and organisational skills.
• The ability to take ownership of tasks and demonstrate accountability for outcomes.
• The ability to prioritise workload and manage competing deadlines.
• A proactive approach with a willingness to learn and develop.
• A flexible, collaborative approach and the ability to work effectively as part of a team.
• The ability to build effective relationships with members, the public and stakeholders.

Rewards and Benefits

• Annual leave, plus applicable public holidays and office closure arrangements
• Medical insurance
• Life insurance cover of three times annual salary
• End of service gratuity, in line with UAE employment requirements
• Additional paid volunteering and wellbeing days
• Flexible and hybrid working arrangements, subject to local office requirements
• Eye care contribution, including eye tests and eyewear
• Employee Assistance Programme
• Access to mental health support, Mental Health First Aiders and Wellbeing Champions

Equal Opportunity Employer

RICS is committed to creating an inclusive recruitment process. We welcome applications from candidates with a range of backgrounds and career paths and will consider any reasonable adjustments needed during the recruitment process.

Candidates must already be based in the UAE. Employment will be subject to the relevant UAE work authorisation, visa and onboarding requirements.