Engineering System Support Officer - 24000095

Emirates Group Careers; Dubai; On-site; AED 180,000 - 240,000; Full time

Job summary

Emirates Group Careers is seeking an IT Engineering and Applications Coordinator in Dubai to implement client/server or web-based engineering and maintenance applications and provide user support. The role also covers training and creating user guides for required systems and applications.

The successful candidate will testing and deploying applications, coordinating with vendors, administering user profiles, and supporting engineering systems with new releases while ensuring serviceability of

Responsibilities

• Assist in testing and implementing Aircraft Information Support Applications from Aircraft/Engine manufacturers with Mercator coordination and ensure timely updates of Revisions and releases.
• Coordinate with vendors / Mercator to report and resolve system errors prioritising based on functions criticality and operational impact within the contractual resolution time.
• Responsible for Application system Administration and user profile management
• Liaising with Engineering users to develop new functional requirements evaluate impact on user productivity vs costs involved procedural changes and develop user guides.
• Support Engineering Systems in implementation of PC or Client /Server based applications updating new releases in-house development of required functionalities and ensure serviceability of computer related equipment/peripherals in EK Engineering.
• Act as a focal point for Engineering and IT for Engineering application support - liaising with system related problems with third party vendors in trouble shooting and bug fixing.
• Analyze user requirements assessing business impacts and benefits customizing / re-engineering business processes additional Hardware /Software requirements and also providing Reports or presentations related to chosen application.
• Training - Evaluate user training needs develop training material arrange or provide in-house training. Focal and Trainer for all Digital documents on Engineering server.

Job description

Job Purpose

Co-ordinate with IT Engineering and Aircraft Manufacturers/Vendors to implement Client/server or web based Engineering and Maintenance Applications and provide user support. Assist in implementation thereafter maintenance of Engineering and Maintenance Systems updates producing user guides and arrange training on required systems and applications.

Job Outline:

• Assist in testing and implementing Aircraft Information Support Applications from Aircraft/Engine manufacturers with Mercator coordination and ensure timely updates of Revisions and releases.
• Coordinate with vendors / Mercator to report and resolve system errors prioritising based on functions criticality and operational impact within the contractual resolution time.
• Responsible for Application system Administration and user profile management
• Liaising with Engineering users to develop new functional requirements evaluate impact on user productivity vs costs involved procedural changes and develop user guides.
• Support Engineering Systems in implementation of PC or Client /Server based applications updating new releases in-house development of required functionalities and ensure serviceability of computer related equipment/peripherals in EK Engineering.
• Act as a focal point for Engineering and IT for Engineering application support - liaising with system related problems with third party vendors in trouble shooting and bug fixing.
• Analyze user requirements assessing business impacts and benefits customizing / re-engineering business processes additional Hardware /Software requirements and also providing Reports or presentations related to chosen application.
• Training - Evaluate user training needs develop training material arrange or provide in-house training. Focal and Trainer for all Digital documents on Engineering server.