End User Support Specialist

Landmark Group; Dubai; On-site; AED 89,000 - 156,000; Full time

Job summary

The Landmark Group is seeking an experienced EUC Operations & Support specialist in Dubai to provide end-user IT support for desktops, MS 365, printers, and network connectivity. You will deliver priority VIP user support, ensure meeting room and AV readiness, and coordinate with ISG for security and access management.

Minimum 4+ years in a tech setup, strong AD/Intune/SCCM and ITIL knowledge, plus excellent troubleshooting and customer service skills are required.

Qualifications

• 4+ years in a technology setup, preferably in retail.
• Strong knowledge of Windows 10/11, basic macOS and mobile OS.
• Hands-on experience with AD, Group Policy, Intune/SCCM.
• Understanding of networking fundamentals and ITIL processes.
• Excellent troubleshooting and customer service skills.
• Ability to work in fast-paced 24/7 retail operations with flexible shifts.

Responsibilities

• Provide end-user support for desktops, laptops, MS 365, printers and network.
• Deliver priority support to VIP users with timely incident resolution.
• Ensure meeting room and AV infrastructure functioning; collaborate with ISG.
• Support onboarding, device readiness, and basic network connectivity.
• Provide hands-on IT infrastructure support and escalation when needed.
• Communicate professionally with VIP stakeholders and IT teams.

Skills

VIP stakeholder handling

Windows 10/11

macOS (basic)

Mobile OS (iOS/Android)

Active Directory

Group Policy

Intune/SCCM

Networking fundamentals

ITIL processes

Troubleshooting

Customer service

Communication

End-user support

Tools

Microsoft 365

Intune/SCCM

Active Directory

Job description

The Landmark Group began its journey in 1973 with one store in Bahrain and has grown into one of the largest retail and hospitality conglomerates in the Middle East, Africa and India. Currently the Group operates over 2,200 outlets, encompassing over 30 million square feet across 21 countries.

Note:- Candidates with VIP stakeholder experience is mandatory

Location- Dubai (No relocation)

1. EUC Operations & Support

• Provide end-user support for desktops, laptops, Microsoft 365 applications, printers, peripherals, and network connectivity, ensuring timely resolution of hardware, software, and user-related issues.
• Deliver priority support to VIP users, including prompt resolution of critical incidents, service requests, user onboarding activities, and collaboration tool-related requirements to ensure seamless business operations.
• Ensure smooth functioning of meeting room and AV infrastructure, manage IT tickets within agreed SLA, and coordinate with the ISG team for endpoint security applications, access management, compliance requirements, and security-related issue resolution.
• Support user onboarding, device readiness, standard application setup, Microsoft 365 access, collaboration tools, printer mapping, and basic network connectivity requirements for new and existing users.
• Provide hands-and-feet support for IT infrastructure and workplace technology, including basic checks, device replacement coordination, meeting room readiness, and escalation of unresolved technical issues.
• Communicate professionally with business users, VIP stakeholders, and IT teams, ensuring timely updates, effective follow-through, and a customer-focused support experience.

Job Experience

• Minimum 4+ years’ experience in a technology setup, preferably a retailer
• Strong knowledge of Windows 10/11, basic macOS, and mobile OS (iOS/Android).
• Hands-on experience with Active Directory, Group Policy, Microsoft Intune/SCCM.
• Understanding of networking fundamentals (LAN/WAN, Wi-Fi, VPN).
• Knowledge of ITIL processes (Incident, Problem, Change Management).
• Strong troubleshooting, communication, and customer service skills.
• Ability to work in fast-paced, 24/7 retail operations with flexible shifts.