EN - Reservation Agent - Female

AccorHotels Middle East; Abu Dhabi; On-site; AED 89,000 - 134,000; Full time

Job summary

AccorHotels Middle East is seeking a Reservation Agent for Novotel & Ibis Gate Hotels Abu Dhabi. You will be the primary point of contact for guests, handling reservations, answering inquiries, and delivering professional service.

Responsibilities include managing calls, emails, and online requests, optimizing revenue through thoughtful upselling, and coordinating with other departments to fulfill guest needs while maintaining accurate guest details and preferences.

Qualifications

• 1+ year experience in hospitality reservations.
• Fluent in English; Arabic language skills are a plus.
• Excellent verbal and written communication abilities.
• Proficiency in reservation systems and basic computer applications.
• Strong attention to detail and organizational skills.

Responsibilities

• Deliver professional and efficient customer service to all guests.
• Manage incoming calls, emails, and online reservation requests with utmost professionalism.
• Optimize revenue through strategic recommendation of additional services and amenities.
• Provide comprehensive information about our property, facilities, and accommodate special requests.
• Ensure accurate processing of reservations, including correct recording of all guest details and preferences.
• Coordinate with other departments to fulfill guest requests and address any concerns.
• Maintain current knowledge of promotions, rates, and availability to provide precise information.
• Demonstrate thorough understanding of the property's policies, procedures, and services.
• Address guest inquiries and complaints promptly and professionally.
• Contribute to the achievement of team objectives and uphold high standards of service.

Skills

Customer service

Communication skills

English fluency

Arabic language

Attention to detail

Multi-tasking

Team player

Tools

Opera PMS

Reservation software

MS Office

Job description

Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Job Description

We are seeking a Reservation Agent to join our team Novotel & Ibis Gate Hotels Abu Dhabi, The candidate will serve as the primary point of contact for guests, ensuring a professional experience from the initial reservation process.

• Deliver professional and efficient customer service to all guests
• Manage incoming calls, emails, and online reservation requests with utmost professionalism
• Optimize revenue through strategic recommendation of additional services and amenities
• Provide comprehensive information about our property, facilities, and accommodate special requests
• Ensure accurate processing of reservations, including correct recording of all guest details and preferences
• Coordinate with other departments to fulfill guest requests and address any concerns
• Maintain current knowledge of promotions, rates, and availability to provide precise information
• Demonstrate thorough understanding of the property's policies, procedures, and services
• Address guest inquiries and complaints promptly and professionally
• Contribute to the achievement of team objectives and uphold high standards of service

Qualifications

• At least 1 year experience in the same field at the hospitality industry.
• Fluency in English; additional language (Arabic) skills are a plus
• Exceptional customer service skills with a guest-focused personality
• Excellent verbal and written communication abilities
• Strong attention to detail and organizational skills
• Proficiency in reservation systems and basic computer applications
• Ability to multi-task and work efficiently in a fast-paced environment
• Team player with a positive attitude and willingness to learn

Additional Information

• experience is an asset
• Prior experience working with Opera or a related system
• Strong interpersonal and problem solving abilities
• Fluency in English, additional languages are a plus