Employee Workplace Solution Advisor Dubai And Abu Dhabi

TALENTMATE; Dubai; On-site; AED 120,000 - 240,000; Full time

Job summary

HSBC in Dubai seeks an Associate in Human Resources to support affluent and emerging affluent clients, offering banking solutions across Acquisitions, Revolving and referrals for Borrowing. You will work with Corporate and Private Banking teams to maximize client engagement and drive referrals.

The role emphasizes relationship management, negotiation, and exceptional service while ensuring compliance and healthy risk practices consistent with HSBC standards. UAE visa eligibility is required.

Qualifications

• Understanding of IWPB products, propositions and services and ability to communicate them to customers.
• Experience dealing with emerging affluent and affluent clients.
• Ability to develop a networking strategy and achieve activity/outcome goals.
• Knowledge of competitor activity, propositions and offers.
• Ability to manage high network (high-net-worth) clients.

Responsibilities

• Be the first point of contact for employees of assigned companies for banking needs.
• Drive Acquisitions, Revolving and refer borrowing needs (Personal loan, Mortgage).
• Collaborate with Corporate, EWS CAM, EWS Loan Specialist to improve engagement with companies.
• Provide a holistic view of HSBC capabilities to customers across Wealth, International Banking Corridors and Private Banking.
• Encourage companies to participate in HSBC Financial wellbeing sessions.
• Adhere to Group compliance standards and internal controls.
• Build high standards of customer service, efficiency and productivity.

Skills

Communication skills

Interpersonal skills

Negotiation

Problem solving

Teamwork

Networking strategy

Customer service orientation

Risk awareness

High-net-worth relationship management

Education

Graduation degree ( UAE visa requirement )

Job description

Job Description

Some careers shine brighter than others. If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further

HSBC aims to be the international bank of choice for affluent customers, supporting their domestic and international banking, and holistic wealth management needs. We help customers to take care of their day-to-day finances and to manage, protect and grow their wealth. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors and entrepreneurs around the world.

In This Role, You Will

• Meeting performance expectations primarily across Acquisitions and Revolving in addition to non-financial KPIs.
• Be the first point of contact for the employees of assigned companies for fulfilling banking needs across Acquisitions, Revolving and referring Borrowing needs (Personal loan and Mortgage).
• Work collaboratively with colleagues from Corporate, EWS CAM, EWS Loan Specialist to drive improved engagement and penetration with these approved companies.
• Ensure there is a holistic view of HSBC capabilities shared with the customer across Wealth, International Banking Corridors, Private Banking/, and ensure proper referrals are made to the respective business.
• Drive and encourage companies to utilize our Financial wellbeing sessions across their employees
• Meet Group standards of Compliance and internal controls with zero tolerance of misconduct
• Build high standards of customer service, efficiency and expected level of productivity

To be successful in the role, you should meet the following requirements:

• Complete understanding of the IWPB products, propositions and services, including the global service standards, and the ability to communicate this effectively to customers
• Experience in dealing with emerging affluent and affluent customer in proposing product and services
• Adept of developing a networking strategy and proven ability to achieve activity and outcome goals
• Knowledge of competitor activity, propositions and offers
• Ability to manage high network clients
• Strong communications and interpersonal skills
• Strong negotiation skills
• Good team player
• Excellent problem solving skills
• Effective / seamless handover of customer relationships to those with appropriate skills to manage them
• Customer service orientation
• Risk awareness
• A graduation degree is essential for obtaining a UAE visa and work permit. If your university certificate is from outside the UAE, up-to-date attestations and equivalency are also mandatory (Recognition of Higher Education Qualifications Issued Outside The UAE)

You’ll achieve more at HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

We believe diversity brings benefits for our customers, our business and our people. Different ideas and perspectives help us innovate, manage risk and grow the business in a sustainable way. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hong Kong and Shanghai Banking Corporation Limited.

Job Details

Role Level: Associate Work Type: Full-Time Country: United Arab Emirates City: Dubai Company Website: http://www.hsbc.com Job Function: Human Resources (HR) Company Industry/ Sector: Financial Services