Emiratization - Business Excellence Manager

Khazna Data Centers; Dubai; On-site; AED 300,000 - 520,000; Full time

Job summary

Khazna Data Centers, Dubai, seeks a Business Excellence Manager to drive governance, process improvement, and operational governance across Engineering & Development. You will lead frameworks, dashboards, and reporting for senior leadership and ExCo.

The role requires 7–10 years in business excellence, strong stakeholder influence, and a data-driven mindset to enhance efficiency and accountability.

Qualifications

• Bachelor’s degree in a relevant field.
• 7–10 years of experience in business excellence or process governance.
• Proven track record leading cross-functional initiatives.
• Strong governance, data-driven decision making and reporting.

Responsibilities

• Implement and continuously improve business excellence frameworks, policies, and SOPs across E&D.
• Act as process owner and governance custodian with clear accountability.
• Monitor governance compliance, effectiveness, and maturity; identify gaps and risks.
• Coordinate across Engineering, Operations, Finance, HR, Legal, IT and Risk.
• Partner with leaders to align processes, governance, and reporting with priorities.
• Drive process mapping, optimization, standardization and continuous improvement.

Skills

Governance

Cross-functional

Change leadership

Executive communication

Lean

Six Sigma

Education

Bachelor’s degree in Business Administration, Industrial Engineering, Quality Management, or related field

Lean Six Sigma or ISO/PMP certifications (preferred)

Job description

Since 2012, Khaznahas become the leading wholesale data center provider in the Middle East and North Africa, delivering reliable and scalable infrastructure to support the region’s growing digital ecosystem.

As part of our Emiratization initiatives, we are looking for a Business Excellence Manager to drive business excellence, process improvement, and operational governance across Engineering & Development (E&D). The role will lead governance frameworks, improve processes, and work with senior leaders to enhance efficiency, accountability, and decision-making.

KEY ACCOUNTABILITIES:

• Implement and continuously improve business excellence frameworks, policies, and SOPs across E&D.
• Act as process owner and governance custodian, ensuring clear accountability and consistent application.
• Monitor governance compliance, effectiveness, and maturity, identifying gaps and operational risks.
• Coordinate across Engineering, Operations, Finance, HR, Legal, IT, TPMO, Risk, and Compliance.
• Partner with functional leaders to align processes, governance, and reporting with business priorities.
• Drive process mapping, optimization, standardization, and continuous improvement across E&D.
• Lead cross-functional workshops to improve processes, reduce inefficiencies, and enhance decision-making.
• Support business excellence initiatives by defining governance structures, milestones, metrics, and reporting.
• Track initiative progress, risks, dependencies, and accelerate issues where required.
• Coordinate budget tracking, cost governance, forecasting, and benefits tracking for improvement initiatives.
• Develop performance dashboards, management reports, and governance packs for senior leadership and ExCo.
• Translate performance data into insights and recommendations to support effective decision-making.

QUALIFICATIONS & COMPETENCIES:

• Bachelor’s degree in Business Administration, Industrial Engineering, Quality Management, or a related field.
• Lean, Six Sigma, ISO, PMP, or similar professional certifications are preferred.
• 7–10 years of experience in business excellence, process management, governance, or operational improvement.
• Proven experience leading cross-functional initiatives and influencing senior stakeholders.
• Strong expertise in governance, process design, performance reporting, and data-driven decision-making.
• Strong change leadership, operational transformation, stakeholder management, and executive communication skills.
• Demonstrates strategic thinking, ownership, structured problem-solving, operational excellence, and the ability to lead through influence and ambiguity.