Emirati Talent - Senior Associate, Operations

Majid Al Futtaim; Dubai; On-site; AED 200,880 - 334,800; Full time

Job summary

Majid Al Futtaim Asset Management is seeking a Senior Associate, Operations to oversee the day-to-day mall operations, including cleaning, security, safety, engineering, and facilities, ensuring high-quality standards and tenant satisfaction.

The role requires 2–3 years in operations or facilities management, strong stakeholder communication, and budgeting proficiency. AutoCAD is a plus, with a focus on KPI/SLA delivery and continuous improvement.

Qualifications

• Bachelor’s degree in engineering or business administration or equivalent, with 2-3 years’ experience in operations, maintenance, safety, or facilities management (preferably in the GCC or abroad).
• Strong communication, interpersonal, negotiation, and decision‑making skills.
• Proficient in MS Office and MS Project; AutoCAD is a plus.
• Solid understanding of financial and budgeting processes, with strong reporting and problem‑solving abilities.

Responsibilities

• Oversee full mall operations including cleaning, security, safety, engineering, and facilities to maintain high standards and compliance.
• Manage service contracts, traffic systems, smart parking, and sustainability initiatives while ensuring KPI/SLA delivery.
• Conduct regular property inspections, audits, risk mitigation, and compliance with Majid Al Futtaim Properties policies and code of conduct.
• Administer budgets, optimize resources, and submit operational and financial reports for management review.
• Lead coordination with government authorities, handle tenant compliance, and address customer complaints efficiently.
• Identify revenue-generating opportunities within the mall and manage unutilized areas effectively.
• Oversee team performance (including third-party vendors), training, emergency drills, and safety programs.
• Support internal development through effective leadership, cross-functional collaboration, and continuous improvement.

Skills

Strong communication

Interpersonal skills

Negotiation

Decision making

Education

Bachelor’s degree in engineering or business administration

Tools

MS Office

MS Project

AutoCAD

Job description

JOB TITLE

Emirati Talent - Senior Associate, Operations | Majid Al Futtaim Asset Management

ROLE SUMMARY

The position is mainly responsible to effectively administer the day-to-day operations of the Centre in terms of Centre Presentation, Security, Safety, Cleaning, Engineering, Facilities and Ambience and ensure that all are kept up to the highest quality standards in order to meet all tenant and customer requirements.

ROLE PROFILE

• Oversee full mall operations including cleaning, security, safety, engineering, and facilities to maintain high standards and compliance.
• Manage service contracts, traffic systems, smart parking, and sustainability initiatives while ensuring KPI/SLA delivery.
• Conduct regular property inspections, audits, risk mitigation, and compliance with Majid Al Futtaim Properties policies and code of conduct.
• Administer budgets, optimize resources, and submit operational and financial reports for management review.
• Lead coordination with government authorities, handle tenant compliance, and address customer complaints efficiently.
• Identify revenue-generating opportunities within the mall and manage unutilized areas effectively.
• Oversee team performance (including third-party vendors), training, emergency drills, and safety programs.
• Support internal development through effective leadership, cross-functional collaboration, and continuous improvement.

REQUIREMENTS

• Bachelor’s degree in engineering, business administration or equivalent, with 2-3 years’ experience in operations, maintenance, safety, or facilities management (preferably in the GCC or abroad).
• Strong communication, interpersonal, negotiation, and decision‑making skills.
• Proficient in MS Office and MS Project; AutoCAD is a plus.
• Solid understanding of financial and budgeting processes, with strong reporting and problem‑solving abilities.
• Highly detail‑oriented while maintaining a big‑picture view; customer‑focused with awareness of internal and external needs.
• Team player, calm under pressure, and able to follow detailed instructions effectively.

WHAT WE OFFER

• At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
• Work in a friendly environment, where everyone shares positive vibes and is excited about our future.
• Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.