Customer Service Coordinator

Majid Al Futtaim; Dubai; On-site; AED 55,800 - 89,280; Full time

Benefits offered by this job

Friendly work environment

Large network of colleagues

Job summary

Majid Al Futtaim is seeking a Customer Service professional to support the bespoke program at a specific MAF Mall. You will help drive service standards, manage day-to-day information desk operations, and resolve customer queries to support a seamless shopping experience.

The role focuses on delivering courteous service, understanding mall activities, and maintaining adherence to policies while assisting guests and colleagues across the team.

Qualifications

• Minimum 1 year work experience in Customer Service in a reputed shopping centre or luxury hotel in GCC or abroad.

Responsibilities

• Maintain up to date knowledge of mall services and events to assist customers.
• Operate the Customer Service Information Desk and assist customers with queries.
• Handle and resolve customer complaints per policies and SLA.
• Execute the Gift Card program and ensure compliant payment handling.

Skills

Customer service

Communication

Problem solving

Education

High school diploma

Job description

Role Summary

The position is responsible for supporting overall execution and delivery of the bespoke Customer Service program in a specific MAF Mall. This includes the performance management, people management, operational management, and compliance of the customer service team. The role is responsible to drive the standards of customer service and execute continual improvement on the standards.

Role Summary

The position is responsible for supporting overall execution and delivery of the bespoke Customer Service program in a specific MAF Mall. This includes the performance management, people management, operational management, and compliance of the customer service team. The role is responsible to drive the standards of customer service and execute continual improvement on the standards.

Role Profile

• Maintain up to date knowledge of the AMBU operating assets (shopping centre’s) services, amenities/facilities, stores/locations, mall layout and any on-going/upcoming promotional activities, to ensure a smooth day to day functioning of the Customer Service Info desks.
• Ensure smooth day to day operations of the Customer Service Information Desk under the direction and guidance of Supervisor and Team leader and in accordance with the established Customer Service processes and procedures.
• Assist the customers at the Information Desk by providing clear directions, information on on-going / upcoming mall promotional events / activities, answering to queries (both on the phone or in person) and performing other shopping malls specific duties as assigned.
• Handle and resolve all customer complaints received in accordance with the established Customer Service policies and procedures with the utmost courtesy and professionalism and as per established Customer Service guidelines / procedures within agreed SLA.
• Responsible to execute Gift Card program in the assigned operating assets and ensure that all payment handling by the Customer Service Team is in accordance with the prescribed policies and procedures.

Requirements

• High school diploma or equivalent required
• Minimum 1 year work experience in Customer Service field in a reputed shopping Centre, luxury Hotel industry in GCC or abroad.

What We Offer

• At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
• Work in a friendly environment, where everyone shares positive vibes and excited about our future.
• Work with over 50,000 diverse and talented colleagues, all guided by our Leadership Model.