Emergency Medical Case Manager & Telemedicine Specialist

SOS International; Dubai; On-site; AED 300,000 - 600,000; Full time

Job summary

SOS International is seeking a Senior Medical Case Manager in the United Arab Emirates, Dubai. The role oversees medical case management across assistance cases, telemedicine consultations, and aeromedical transport coordination.

You will liaise with physicians, families, insurers, and healthcare providers to ensure optimal patient outcomes. The position requires a Medical Degree or equivalent, ALS certification, and 5+ years post-graduate clinical experience in acute care settings.

Qualifications

• Medical degree or equivalent required.
• Minimum 5 years post-graduate clinical experience in Emergency Medicine, Intensive Care, Acute Medicine, General Practice or related acute care.
• ALS certification or equivalent required.
• Fluent in English and Arabic (written and spoken).
• Strong clinical assessment and decision-making abilities.

Responsibilities

• Provide medical oversight and direction for assistance cases managed by the Assistance Centre.
• Review medical information, assess patient condition, treatment plans and clinical appropriateness.
• Advise on patient management, hospitalization planning and ongoing care requirements.
• Maintain regular communication with treating physicians, patients, families, clients and insurers.
• Ensure effective handover of active cases between shifts.
• Conduct telephone-based medical assessments and consultations.
• Coordinate referrals, specialist consultations and inpatient care arrangements.
• Monitor patient progress and clinical outcomes.
• Assess need for medical evacuations and repatriations.
• Liaise with airline medical departments for fitness-to-fly assessments.
• Prepare detailed medical reports and case summaries.
• Collaborate with client medical teams, insurers and healthcare providers to facilitate outcomes.

Education

Medical Degree or equivalent

ALS (Advanced Life Support) certification or equivalent

Job description

SOS International is seeking a Senior Medical Case Manager in the United Arab Emirates, Dubai. The role oversees medical case management across assistance cases, telemedicine consultations, and aeromedical transport coordination.

You will liaise with physicians, families, insurers, and healthcare providers to ensure optimal patient outcomes. The position requires a Medical Degree or equivalent, ALS certification, and 5+ years post-graduate clinical experience in acute care settings.