24/7 Telemedicine Medical Case Lead

International SOS; Dubai; On-site; AED 550,000 - 850,000; Full time

Job summary

International SOS seeks a Coordinating Doctor for our Dubai Assistance Centre to provide medical oversight and case management across the Middle East. You will support complex medical cases, referrals, evacuations, repatriations, and medical transportation arrangements in a fast-paced 24/7 environment.

You will collaborate with Coordinating Nurses, Operations Coordinators, Medical Directors, and external providers to ensure high-quality patient care and accurate case documentation while

Qualifications

• Medical degree or equivalent.
• Minimum 5 years of post-graduate clinical experience in Emergency Medicine, Intensive Care, Acute Medicine, General Practice, or related acute care.
• Valid ALS (Advanced Life Support) certification or equivalent.
• Excellent written and verbal communication skills in English and Arabic.
• Ability to work effectively under pressure in a 24/7 operational environment.

Responsibilities

• Provide medical oversight and direction for assistance cases managed by the Assistance Centre.
• Review medical information and assess patient condition, treatment plans, and clinical appropriateness.
• Advise on patient management, hospitalization planning, and ongoing care requirements.
• Maintain regular communication with treating physicians, patients, family members, clients, and insurers.
• Ensure effective handover of active cases between shifts.
• Conduct telephone-based medical assessments and consultations.
• Provide medical advice and support to clients, patients, employers, and insurance partners.
• Coordinate referrals, specialist consultations, and inpatient care arrangements.
• Monitor patient progress and clinical outcomes.
• Assess the need for medical evacuations and repatriations.
• Determine the most suitable mode of transport, including flights and air ambulances.
• Liaise with airline medical departments regarding fitness-to-fly assessments.
• Act as a medical escort when required.
• Prepare detailed medical reports and case summaries.
• Communicate recommendations clearly to stakeholders.
• Maintain accurate case documentation and records.
• Collaborate with client medical teams, insurers, and healthcare providers.

Skills

English & Arabic comms

Clinical assessment

Education

Medical degree or equivalent

ALS certification

Job description

International SOS seeks a Coordinating Doctor for our Dubai Assistance Centre to provide medical oversight and case management across the Middle East. You will support complex medical cases, referrals, evacuations, repatriations, and medical transportation arrangements in a fast-paced 24/7 environment.

You will collaborate with Coordinating Nurses, Operations Coordinators, Medical Directors, and external providers to ensure high-quality patient care and accurate case documentation while