Coordinating Doctor

SOS International; Dubai; On-site; AED 300,000 - 600,000; Full time

Job summary

SOS International is seeking a Senior Medical Case Manager in the United Arab Emirates, Dubai. The role oversees medical case management across assistance cases, telemedicine consultations, and aeromedical transport coordination.

You will liaise with physicians, families, insurers, and healthcare providers to ensure optimal patient outcomes. The position requires a Medical Degree or equivalent, ALS certification, and 5+ years post-graduate clinical experience in acute care settings.

Qualifications

• Medical degree or equivalent required.
• Minimum 5 years post-graduate clinical experience in Emergency Medicine, Intensive Care, Acute Medicine, General Practice or related acute care.
• ALS certification or equivalent required.
• Fluent in English and Arabic (written and spoken).
• Strong clinical assessment and decision-making abilities.

Responsibilities

• Provide medical oversight and direction for assistance cases managed by the Assistance Centre.
• Review medical information, assess patient condition, treatment plans and clinical appropriateness.
• Advise on patient management, hospitalization planning and ongoing care requirements.
• Maintain regular communication with treating physicians, patients, families, clients and insurers.
• Ensure effective handover of active cases between shifts.
• Conduct telephone-based medical assessments and consultations.
• Coordinate referrals, specialist consultations and inpatient care arrangements.
• Monitor patient progress and clinical outcomes.
• Assess need for medical evacuations and repatriations.
• Liaise with airline medical departments for fitness-to-fly assessments.
• Prepare detailed medical reports and case summaries.
• Collaborate with client medical teams, insurers and healthcare providers to facilitate outcomes.

Education

Medical Degree or equivalent

ALS (Advanced Life Support) certification or equivalent

Job description

Key responsibilities

Medical Case Management

• Provide medical oversight and direction for assistance cases managed by the Assistance Centre
• Review medical information and assess patient condition treatment plans and clinical appropriateness
• Advise on patient management hospitalization planning and ongoing care requirements
• Maintain regular communication with treating physicians patients family members clients and insurers
• Ensure effective handover of active cases between shifts

Medical Assistance Services

• Conduct telephone-based medical assessments and consultations
• Provide medical advice and support to clients patients employers and insurance partners
• Coordinate referrals specialist consultations and inpatient care arrangements
• Monitor patient progress and clinical outcomes

Medical Transportation amp Repatriation

• Assess the need for medical evacuations and repatriations
• Determine the most suitable mode of transport including commercial flights stretcher transfers air ambulances and medical escorts
• Liaise with airline medical departments regarding fitness-to-fly assessments and clearance requirements
• Act as a medical escort when required

Medical Liaison amp Reporting

• Prepare detailed medical reports and case summaries
• Communicate recommendations clearly to all relevant stakeholders
• Maintain accurate case documentation and records
• Collaborate with client medical teams insurers and healthcare providers to facilitate optimal patient outcomes

Network amp Operational Support

• Support the identification and assessment of medical providers and facilities across the region
• Participate in medical facility reviews and site surveys when required
• Contribute to service improvements clinical governance initiatives and operational excellence projects

Essential Requirements

• Medical Degree or equivalent
• Minimum 5 years of post-graduate clinical experience in: Emergency Medicine Intensive Care Acute Medicine General Practice Or a related acute care specialty.
• Valid ALS (Advanced Life Support) certification or equivalent.
• Excellent written and verbal communication skills in English and Arabic.
• Strong clinical assessment and decision-making abilities.
• Ability to work effectively under pressure in a 24/7 operational environment.

Preferred Experience

• Previous experience in telemedicine, medical assistance, emergency response, travel medicine, or insurance-related medical case management.
• Exposure to aeromedical transport, evacuations, or repatriations.
• Knowledge of healthcare systems across the Middle East.
• Additional language skills are advantageous.