Education AV & IT Systems Lead

Sharjah Education Academy; Sharjah; On-site; AED 60,000 - 90,000; Full time

Job summary

Sharjah Education Academy is seeking an Audio-Visual (AV) Officer in the IT Department to design, manage and operate AV technology services across the Academy, ensuring reliable, accessible AV for classrooms, facilities, halls, events and campus locations. The role emphasizes customer service and collaboration with faculty, staff, students and external vendors.

You will provide professional AV support, support post-production activities, maintain equipment inventory, train users, and contribute

Qualifications

• Bachelor's degree in Computer Science, Electronics, Information Technology, or a related discipline.
• AVIXA, ITIL Foundation, or similar professional certifications are an added advantage.
• Demonstrated experience supporting Audio-Visual technologies and services, preferably within a higher education or similarly complex organizational environment.
• Experience in designing, developing, implementing, and troubleshooting Audio-Visual solutions and infrastructure.
• Practical experience providing AV support for classrooms, presentation facilities, events, and other large-scale environments.
• Experience working with AV vendors and coordinating the integration of external AV equipment and devices.

Responsibilities

• Ensure that Audio-Visual technologies in classrooms, facilities, halls and other campus locations are up to date, monitored, maintained and supported in line with business requirements and service levels.
• Provide professional AV technical support to all users across the Academy.
• Provide AV support for all campus events, coordinating with external vendors for connection and use of their AV equipment.
• Undertake preventative maintenance of AV systems, CCTV, public address and digital signage to keep them operational.
• Provide technical support for post-production editing of audio and video programs.
• Manage and maintain the Academy’s AV equipment and inventory.
• Respond to and resolve AV incidents and service requests in a timely and professional manner.
• Follow up with staff and users to ensure incidents are resolved within agreed service levels.
• Implement professional development programs for faculty in effective use of AV technologies.
• Conduct user training sessions on presentation tools and technologies.
• Contribute to development and maintenance of technical manuals and documentation for AV technologies.
• Participate in project-based initiatives supporting the Academy’s development as an e-education institution.
• Promote the use of eLearning, collaboration and digital learning tools across the Academy.
• Stay current with developments in AV technologies through professional development.

Skills

AV technologies

ITIL Foundation

AVIXA

Vendor management

Customer service

Training delivery

Event support

Post-production

Digital signage

Inventory management

Troubleshooting

Education

Bachelor’s degree in CS/IT

Job description

Sharjah Education Academy is seeking an Audio-Visual (AV) Officer in the IT Department to design, manage and operate AV technology services across the Academy, ensuring reliable, accessible AV for classrooms, facilities, halls, events and campus locations. The role emphasizes customer service and collaboration with faculty, staff, students and external vendors.

You will provide professional AV support, support post-production activities, maintain equipment inventory, train users, and contribute