Editions Site Team Leader

DELIVEROO; United Arab Emirates; On-site; AED 201,000 - 312,000; Full time

Benefits offered by this job

Visa and work permit support

Medical insurance for employee and all

Learning and development opportunities

Job summary

Deliveroo is seeking an Editions Site Team Leader in Dubai to drive operational excellence on shift, supervise SOPs, and ensure safe, compliant delivery operations across our rapid grocery and kitchen networks.

You'll lead a hands-on team, partner with site management to maximize productivity, maintain stock accuracy, and deliver outstanding customer service while upholding food safety and company policies. English communication is essential.

Qualifications

• Proven leadership and coaching skills across on-site teams.
• Strong communication and stakeholder management in a fast-paced environment.
• Excellent written and spoken English.
• Ability to run shifts independently and drive operational excellence.
• Hands-on mentality with a focus on safety and compliance.

Responsibilities

• Lead the site team on shift and collaborate with site management to meet company objectives.
• Supervise SOP compliance through coaching and oversight.
• Communicate professionally with Deliveroo riders and other stakeholders.
• Oversee dispatch and ensure accurate order handling during peak periods.
• Ensure deliveries align with company expectations and policies.
• Maintain high standards of food safety and a clean, organized site.

Skills

Leadership

Communication

English proficiency

Shift management

Hands-on

Job description

Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do. Our Site Operations team powers the physical side of our marketplace through HOP (our rapid grocery delivery service) and Editions (our network of delivery-only kitchens). From launching new sites to ensuring operational excellence across markets, we combine retail and hospitality expertise with operational rigour. If you thrive in hands‑on environments and want to help redefine how food and groceries reach customers—come join us on the ground.

We’re looking for a Editions Site Team Leader to join our Dubai team. In this role, you’ll help support Site Management in achieving the highest performance possible within their respective site. This includes maximising customer satisfaction, optimising productivity, maintaining strong stock accuracy, tightly controlling inventory and minimising all wastage. The Site Team Leader must also contribute to a positive and cooperative working environment for all colleagues, ensuring at all times the tasks they are completing and delegating are done in a safe, legal and compliant manner. The Site Team Leader is responsible for running their shift most efficiently and effectively delivering operational excellence.

What You’ll Be Doing

• Lead through your respective team working closely with the site management to achieve all company objectives and goals. This will require an ability to effectively prioritise tasks and activities on shift whilst retaining the ability to get stuck in!
• Supervise compliance with company standard operating procedures (SOPs) through robust supervision and impactful coaching.
• Communicate professionally and effectively with our Deliveroo riders.
• Effectively operate and oversee the dispatch ensuring the accurate handling of orders to riders and minimising mistakes over peak periods.
• Ensure all deliveries are handled in line with company expectations and policies.
• Work collaboratively with Site Management teams with the ability to communicate professionally and openly with other stakeholders.
• Drive strong standards within your site, adhering to high levels of food safety and compliance in addition to delivering a clean, tidy, organised site environment.
• Maintain good relations to uphold Deliveroo’s positive reputation with all external parties, e.g. neighbours, landlords, contractors etc.
• Complete H&S checks and ensure that employees are diligently adhering to company policies and procedures throughout their shifts.
• Supervise accurate timekeeping ensuring team members appropriately record their shifts, take breaks as per policy and adhere to working time directive requirements.

What You’ll Need to Thrive

• Previous experience in a similar environment is preferred but not essential Strong hands‑on mentality and oriented
• Comfortable working in a fast‑paced environment
• Proven track record of consistently hitting KPI targets
• Demonstrated leadership and experience training other associates
• Ability to run shifts on their own
• Contribute to a positive working environment
• Good communication skills and a good proficiency in both written and spoken English
• Right to work in the UK

Why Join Us?

• Solve meaningful problems at real scale
• Work on a complex, always‑on marketplace that impacts millions every day.
• See your impact, fast
• Ship, test and improve ideas quickly in a low‑hierarchy, high‑ownership environment.
• Grow through challenge and ownership
• Take on big, ambiguous problems and accelerate your career with strong support.
• A culture built for builders
• High standards, collaboration, flexible working and continuous learning.
• We aim to create a fair process that lets your skills shine—our interview typically includes 3‑4 stages. Find more about how we hire here.

Our Global Structure

Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team.

Diversity, Equity and Inclusion

At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong.

We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio‑economic background, religion, or belief.

If you have a disability or long‑term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience.

A competitive and comprehensive compensation and benefits package

Work Life

• Where needed, support with your visa and work permit process
• Paternity and maternity benefits
• Excellent learning and development opportunities and access to RooLearn, our learning platform, packed with high-quality training and content

• Comprehensive medical insurance (for employees, one dependent spouse and two dependent children)
• Access to Headspace, a meditation and wellbeing app
• Access to our Employee Assistance Plan
• Life Insurance

Time away

• 25 days annual leave
• One day of paid leave per year to volunteer with a registered charity
• Flight ticket allowance for expatriate employees, to provide support towards a flight to your home country

Food

• Free Deliveroo Plus: free delivery and access to special offers
• Breakfast, snacks and drinks available in our office
• Twice monthly lunch allowance

Equity

• Some roles may be eligible for share awards, giving them ownership in Deliveroo and a share in our success

Compensation

• We aim to pay every employee competitively for the role they are performing in their respective location
• Depending on role and location, some employees may be eligible for an annual cash bonus, sign‑on bonus or relocation support

Equity

• Depending on your role, you may be eligible for share awards, giving you the opportunity to become a Deliveroo shareholder.
• Share in our long‑term success and the value we create together.

Food

• Enjoy Deliveroo Plus with free delivery and access to exclusive offers.
• Breakfast, snacks and drinks are available in the office.
• Enjoy a twice‑monthly lunch allowance to order your favourites on Deliveroo.

• Comprehensive private medical insurance, with cover available for you and eligible dependants.
• Access to Headspace, our meditation and wellbeing app.
• Access to our Employee Assistance Programme for confidential support and guidance.
• Life insurance.

Work Life

• Generous maternity and paternity benefits.
• Excellent learning and development opportunities, including access to RooLearn, our learning platform packed with high-quality training and content.
• Connect with colleagues through our Employee Resource Groups and employee communities.
• Regular social events bringing our teams together.