Key Account Manager – Restaurants

DELIVEROO; United Arab Emirates; Hybrid; AED 150,000 - 210,000; Full time

Benefits offered by this job

25 days annual leave

Annual flight allowance (employee)

Deliveroo Plus - free delivery

Maternity and paternity benefits

Headspace wellbeing app

Private medical insurance

Relocation support

Job summary

Deliveroo UAE is seeking an experienced Account Manager to oversee a portfolio of high-volume restaurant partners. You will own relationships with key industry stakeholders and collaborate with marketing and operations to drive growth and profitability.

You will analyze data-driven insights to optimize performance, negotiate favorable terms, and ensure exceptional partner service. Fluency in English and Arabic is preferred in a fast-paced, dynamic city environment.

Qualifications

• Minimum of 3-5 years in a relevant industry
• Strong analytical and problem-solving skills
• Excellent teamwork and relationship-building abilities
• Fluency in English and Arabic is a strong advantage

Responsibilities

• Manage a portfolio of Deliveroo’s most important restaurants, including high-sales volume drivers and global restaurant brands
• Own relationships with key restaurant industry stakeholders
• Analyze data to drive growth and profitability, both for partners and Deliveroo
• Work cross-functionally with other departments (Marketing, Operations) to drive new initiatives

Skills

Analytical skills

Relationship management

Team player

Fluent English

Fluent Arabic

Job description

Get started with your online application

Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops, and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it.

We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, and looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.

The team

As Deliveroo continues to scale, we become a major revenue channel for restaurants - aside from providing best-in-class support, we are restaurant consultants that use data-driven insight and industry knowledge to help our partner restaurants’ grow. Our Account Management team owns and manages restaurant relationships. We are restaurant consultants who use data-driven analytics and industry knowledge to provide best-in-class support and strategic value to our restaurant partners. The Account Managers are a passionate, dynamic group of team players who work well together and cross-functionally with other departments, and of course, they’re fun, personable, and great at building exceptional relationships.

What you will be doing:

Manage a portfolio of Deliveroo’s most important restaurants, including high-sales volume drivers and global restaurant brands

Own relationships with key restaurant industry stakeholders

Analyze data to drive growth and profitability, both for your partners and for Deliveroo

Work cross-functionally with other departments (Marketing, Operations) to drive new initiatives

What skills you'll need:

Minimum of 3-5 years of experience in a relevant industry

Strong analytical and problem-solving skills

Well-organized with excellent team-player qualities

Strong interpersonal skills to build and maintain relationships

Agile and highly adaptable to a fast-paced work environment

Strong knowledge of the restaurant industry is a plus

Fluency in both English and Arabic is a strong advantage.

Benefits and Diversity

• 25 days of Annual Leave
• Annual flight allowance (for employee only)
• Free Deliveroo Plus - Free delivery and access to special offers
• Maternity and paternity benefits
• An extremely fun team to work with!

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth, time away, and relocation.

We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion, or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing scaleups around.

A competitive and comprehensive compensation and benefits package

Work Life

• Where needed, support with your visa and work permit process
• Paternity and maternity benefits
• Excellent learning and development opportunities and access to RooLearn, our learning platform, packed with high-quality training and content

• Comprehensive medical insurance (for employees, one dependent spouse and two dependent children)
• Access to Headspace, a meditation and wellbeing app
• Access to our Employee Assistance Plan
• Life Insurance

Time away

• 25 days annual leave
• One day of paid leave per year to volunteer with a registered charity
• Flight ticket allowance for expatriate employees, to provide support towards a flight to your home country

Food

• Free Deliveroo Plus: free delivery and access to special offers
• Breakfast, snacks and drinks available in our office
• Twice monthly lunch allowance

Equity

• Some roles may be eligible for share awards, giving them ownership in Deliveroo and a share in our success

Compensation

• We aim to pay every employee competitively for the role they are performing in their respective location
• Depending on role and location, some employees may be eligible for an annual cash bonus, sign-on bonus or relocation support

Equity

• Depending on your role, you may be eligible for share awards, giving you the opportunity to become a Deliveroo shareholder.
• Share in our long-term success and the value we create together.

Food

• Enjoy Deliveroo Plus with free delivery and access to exclusive offers.
• Breakfast, snacks and drinks are available in the office.
• Enjoy a twice-monthly lunch allowance to order your favourites on Deliveroo.

• Comprehensive private medical insurance, with cover available for you and eligible dependants.
• Access to Headspace, our meditation and wellbeing app.
• Access to our Employee Assistance Programme for confidential support and guidance.
• Life insurance.

Work Life

• Generous maternity and paternity benefits.
• Excellent learning and development opportunities, including access to RooLearn, our learning platform packed with high-quality training and content.
• Connect with colleagues through our Employee Resource Groups and employee communities.
• Regular social events bringing our teams together.