E-commerce Integration Engineer & Pre-Sales Support

Virtusa; Dubai; On-site; AED 180,000 - 300,000; Full time

Job summary

Virtusa is seeking an experienced professional to support integration of merchant checkout pages, mobile apps, IVR and CRM systems with RakBank payment gateways and related acquiring products in the UAE. The role includes providing technical pre-sales support, performing demonstrations, and training clients and colleagues on gateway products.

The candidate should be able to present complex technical concepts clearly, work with sales teams to respond to large proposals, and coordinate with

Qualifications

• Ability to explain technical concepts to both technical and non-technical audiences in a sales-oriented way.
• Familiarity with scripting languages such as JSP, PHP and CGI.
• Ability to work independently with customers via phone, email and on-site.

Responsibilities

• Offer technical functional and product integration support to merchant partners for checkout, mobile app, IVR and CRM integrations with RakBank gateways and other acquiring products.
• Provide technical pre-sales support by joining product and sales teams for meetings with prospects and delivering product demos.
• Deliver training sessions on payment gateway products to colleagues and clients.

Skills

Technical communication

Scripting languages (JSP/PHP/CGI)

Independent client engagement

Tools

MiGS

MPGS

CyberSource

Simplify

Job description

• a) Offer technical functional and product integration support to merchant partners in order to get their checkout page mobile app IVR CRM systems etc. integrated with RAKBANKs Payment Gateways & other web/mobile based acquiring products in a seamless and error free manner.
• b) Provide technical pre-sales support by accompanying product & sales team to meetings with prospects. This would typically involve giving presentations to prospective and existing clients providing product demonstrations and using whiteboard sessions all with a focus on maintaining a sales-oriented approach.
• c) Deliver training sessions to colleagues and clients on the use of banks Payment Gateway products.
• d) Provide proposal support to the sales team in order to accurately determine the feasibility cost and time implications when responding to customer proposals for large relationships.
• e) Gather and accurately document business and technical requirements from customers in order to
• f) Write small internal computer applications to provide proof-of-concept ideas to test RAKBANKs e-commerce products and to troubleshoot client issues
• g) Coordinate with payment gateway providers on issues that requires their intervention and troubleshooting
• h) Ensure compliance mandate monitoring & implementation.
• i) Handle merchant on-boarding on various payment gateways digital payment solutions offered by Bank such as Skiply RAKBANK Simplify etc.
• j) Assist Service Delivery Manager in performing BAU activities of the unit

• a) Ability to communicate technical concepts in a clear and articulate fashion to both technical and non-technical audiences in a sales-oriented manner
• b) Ability to understand and write basis programming codes in commonly used scripting languages like JSP PHP CGI etc.
• c) Ability to work independently with customers via phone email and on-site with minimal supervision
• d) In-depth technical functional knowledge of various payment gateway products including MiGSMPGS CyberSource Simplify EPG etc.
• Experience of regularly giving presentations to customers in a sales environment
• Experience of working alongside a sales & product team supporting them to help win new business.
• Experience of working in the payments industry preferably ecommerce
• Previous required experience as above in the Middle East region
• Arabic language skills (added advantage)

Required Experience:

IC