Dynamics 365 IT Support Leader - Retail & Ecommerce

Teamware Solutions Inc.; United Arab Emirates; On-site; AED 350,000 - 650,000; Full time

Benefits offered by this job

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Job summary

Landmark Digital oversees IT support across multiple sites, including retail stores, warehouses, and corporate offices. The role ensures high availability of Microsoft Dynamics 365 ERP, retail systems, and end-user services, while guiding teams and vendors to deliver reliable IT services.

Key responsibilities include incident, problem, change management, and DR planning, with a focus on improving reliability, support efficiency, and user experience across GCC operations.

Qualifications

• 15+ years of IT support and operations experience.
• Proven leadership in multi-site or retail operations.
• Strong experience with Microsoft Dynamics 365 ERP and retail systems.
• Experience managing IT vendors and outsourced support services 24/7 across GCC countries.

Responsibilities

• Oversee incident, problem, change and service request management.
• Ensure SLAs, availability and user satisfaction targets are met.
• Drive continuous improvement for system reliability and support efficiency.
• Collaborate with retail, supply chain, planning & buying, and finance teams.
• Lead major incident resolution and root cause analysis.
• Coordinate with central Digital team and vendors for L3 support, upgrades, and enhancements.
• Manage store, warehouse and e-commerce technology support.

Skills

Leadership

Vendor management

ITIL practices

Microsoft Dynamics 365

Retail IT support

Tools

Azure

Windows OS

Network monitoring

Job description

Landmark Digital oversees IT support across multiple sites, including retail stores, warehouses, and corporate offices. The role ensures high availability of Microsoft Dynamics 365 ERP, retail systems, and end-user services, while guiding teams and vendors to deliver reliable IT services.

Key responsibilities include incident, problem, change management, and DR planning, with a focus on improving reliability, support efficiency, and user experience across GCC operations.