Duty Manager - Luxury Hotel Guest Experience Lead

FIVE Hotels and Resorts; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hospitality brand in Dubai seeks an experienced Duty Manager to join their Front Office Team. The role requires excellent communication skills and a proactive, hands-on attitude in delivering exceptional guest experiences. Candidates should have prior experience in a luxury hotel environment and demonstrate leadership abilities. This opportunity offers the chance to work in a dynamic setting that fosters innovation and collaboration among team members.

Benefits

Dynamic work environment

Diverse team culture

Qualifications

• Previous experience in a similar role in a luxury hotel is preferred.
• Exceptional skills in improving customer satisfaction.
• Comprehensive understanding of health and safety regulations.

Responsibilities

• Deliver ‘FIVE-Styled’ service, exceeding guest expectations.
• Engage closely with guests, providing personalized assistance.
• Manage and resolve guest complaints efficiently.

Skills

Excellent Communication

Leadership

Organisational Skills

Customer Satisfaction

Teamwork and Collaboration

Fluency in English

Job description

A luxury hospitality brand in Dubai seeks an experienced Duty Manager to join their Front Office Team. The role requires excellent communication skills and a proactive, hands-on attitude in delivering exceptional guest experiences. Candidates should have prior experience in a luxury hotel environment and demonstrate leadership abilities. This opportunity offers the chance to work in a dynamic setting that fosters innovation and collaboration among team members.