Duty Manager - Front Office - Jumeirah Beach Hotel

Dubai Holding; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A luxury hotel chain is seeking an experienced Duty Manager to oversee Front Office operations at its iconic property. The ideal candidate will have a Bachelor's degree in Hospitality, 3-5 years in guest services, and expertise in a multi-cultural environment. Responsibilities include supervising guest interactions, managing bookings, and ensuring compliance with service standards. This role offers a supportive work environment with extensive benefits and competitive tax-free salaries paid in UAE Dirhams.

Benefits

Company-provided shared accommodation

Comprehensive healthcare

Colleague discounts

Paid annual leave

Performance-based incentives

Qualifications

• 3-5 years of experience in Front Office roles within luxury hospitality.
• Experience working in a multi-cultural environment.
• Strong communication and interpersonal skills.

Responsibilities

• Supervise Front Office operations to align with service standards.
• Conduct room inspections for compliance with operational standards.
• Manage booking situations and assist with guest arrivals/departures.

Skills

Guest Services

Leadership

Problem-solving

Communication

Education

Bachelor's degree in Hospitality or Business

Tools

Property Management System

Microsoft Office

Job description

Duty Manager - Front Office - Jumeirah Beach Hotel

United Arab Emirates

Job Description

About Jumeirah

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world’s most discerning travellers.

About Jumeirah Beach Hotel

Jumeirah Beach Hotel is Jumeirah’s founding property, characterised by its wave-like design, set along one of Dubai’s most exclusive shorelines. Since its opening in 1997, the resort has become a leading global tourist and family destination. The resort offers a wide range of leisure, wellness, and children’s facilities, complemented by a diverse selection of award-winning dining experiences.

About the Job

An exciting opportunity has arisen for a Duty Managerto join Jumeirah Beach Hotel.

The main duties and responsibilities of this role include:

• Supervise property operations, particularly the Front Office, to ensure alignment with Jumeirah service standards and property strategy.
• Conduct room inspections to assess availability and compliance with operational standards.
• Coordinate activities within designated areas to improve departmental cooperation and service delivery.
• Attending daily briefings and communication meetings to disseminate information and ensure team alignment.
• Manage booking situations, including handling overbooking scenarios when necessary.
• Maintain cleanliness and appearance of lobby and entrance areas, coordinating with Housekeeping and Concierge teams.
• Assist with VIP arrivals and departures, providing guidance to Guest Services Executives / Team Leaders.
• Monitor personnel behavior and appearance to uphold professional service standards.
• Maintain a high level of product and service knowledge within the department.
• Address guest compaints, coordinate corrective actions, report incidents, and take immediate actions to resolve emergencies, ensuring continuity of guest services and compliance with health, safety and environmental procedures. Additionally, manage team performance and adherence to company standards, policies and procedures and fulfill any other duties as requested by management.

About You

The ideal candidate for this position will have the following experience and qualifications:

• Bachelor's degree in Hospitality, Business, or any other relevant field
• 3-5 years of experience in Guest Services / Public Relations / Front Office roles within the luxury hospitality industry
• Exposure of handling Property Management system
• Software competencies - Microsoft Office programs
• Experience working in a multi-cultural environment
• Strong communication and interpersonal skills
• Leadership and team management skills
• Project management and problem solving skills
• Proficiency in English

About the Benefits

At Jumeirah, we are dedicated to fostering a vibrant community where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by offering excellent accommodation, extensive sports and leisure facilities, alongside comprehensive healthcare, and opportunities for professional development.

Benefits include:

• Supportive and inclusive work environment
• Access to Learning & Development programs and clear career pathways
• Opportunities for internal mobility within our global network
• Colleague discounts on food, beverage, and hotel stays worldwide
• Company-provided shared accommodation
• Comprehensive healthcare and life insurance coverage
• Paid annual leave and flight from your home country
• Performance-based incentives tailored to your role
• Competitive tax-free salary paid in UAE Dirhams (AED)